POWR: Customer Survey | Poll
POWR: Customer Feedback | Survey | Poll for E-Commerce
Rating
4.4
feedback
106
chart
#2,482
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
10%
-
Less than a month
25%
-
Less than a year
38%
-
More than a year
22%
Reviews Summary
The reviews for the Shopify App are mostly positive, highlighting the ease of use, customization options, and excellent customer service provided by Richcarde M. Users appreciate the app's functionality for surveys and the ability to engage with customers effectively. However, there are some negative reviews mentioning issues with the free version limitations, billing problems, slow support responses, and lack of certain features like exit surveys. Overall, the app seems to be beneficial for collecting feedback and improving customer experience, with room for enhancements in certain areas like pricing and support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 20, 2024
Great app, easy to use and to customize and the best part is the wonderful customer service team! They respond quickly and go the extra mile to help with any issues or customizations. Really impressed :)
Oct. 15, 2024
The text states that the free version includes unlimited surveys and responses. However, this is a lie. In the free version, you can only receive 25 responses per survey. Additionally, the free version is cluttered with advertisements, making it impossible to properly test the app and survey customers. Not recommended.
Hello there, Thanks for your feedback, however it looks like there is a misunderstanding unfortunately. Please note that in our listing, it's clearly stated that the free version includes unlimited surveys and NOT RESPONSES. Moreover, we do not display any ad on our apps apart from the POWR logo that is showing at the bottom for free plans, as we do care about our users privacy and experience. Hopefully this clarify the confusion. In any case however, could you please send us an email at [email protected] so we can clarify any other confusion that you might have? We would also be more than happy to assist you with an exclusive cost efficient upgrade! We look forward to hearing from you :)
Aug. 21, 2024
It's a great app. We stopped sending surveys out a while ago so we had to cancel but if you are using surveys it does everything you need it to do. The Customer service on the app is also great they answer all your questions quickly with no hassle. Richcarde was amazing!
Thank you so much for your feedback🤩️ It's always a pleasure to read such nice words reflecting your experience with our app and support team! You're always welcome to contact us again anytime for any questions, concerns or suggestions :)
April 8, 2024
Just installed the app with the kind help of Richarde M. Looks great and works perfectly.
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