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The Shopify App has received overwhelmingly positive reviews from users, with many praising the helpful and responsive customer support team. Users found the setup process easy and appreciated the ability to customize pre-order settings down to variants. The support team, including individuals like Vinay, Sameer, and Saad, was highlighted for their prompt assistance and clear instructions. Users also mentioned that the app offers a wide range of features, works seamlessly with their stores, and provides excellent value, especially considering it is a free app. However, there was one negative review that raised concerns about the legitimacy of the app and aggressive contact from the developer.