Coach Lain review for Amai PreOrder Manager + Notify

May 24, 2020

**Update #3 (4 Days Later)** I'm updating my star rating because the team from SpurIT has been extremely helpful in resolving my issues. They have supplied me with a full refund for the erroneous charge and have given me lifetime access to the app to remedy my issues. Thank you guys for your help! :D **Update #2 (1 Day Later)** I have worked with the Lead Support Manager to resolve my issue. He was also gracious enough to issue me a refund for the $24.95 charge. I greatly appreciate how quickly these guys reached out to me and how professionally they've helped to resolve my unfavorable experience. As soon as everything is back up and running, my refund is processed, and I'm able to go in and try the app, I'll be reviewing my star rating! **Update #1 (1 Day Later)** I've been contacted by a customer support rep telling me I had 3 products activated. This might have been from a previous install a few years ago because apparently, you have to remove code from your theme page (which I only discovered this time). This install I only had ONE active product and was still charged. I have also been contacted (and responded to) the Lead Support Manager from the development company who offered to personally rectify the situation, which I greatly appreciated. I'll update here when and if I hear back. **Original Review** I downloaded the app and was pleased that with the FREE plan I would be able to utilize one product for pre-order. But I was disappointed and quite honestly offended to find that I'd been charged for the Unlimited New plan even though I only had ONE product active for Pre-Order. I don't like dishonest apps and am deleting this app immediately solely for this reason.