Rating

4.3

feedback

557

Reviews

chart

#2,530

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    9%
  • Less than a month
    37%
  • Less than a year
    32%
  • More than a year
    18%

Reviews Summary

The reviews for the Amai PreOrder Manager app are mostly positive, highlighting the excellent customer service provided by the support team. Users appreciate the quick response times, problem-solving abilities, and the willingness of the team to go above and beyond to resolve issues. The app itself is praised for its functionality, ease of use, and effectiveness in managing pre-orders. However, there are some negative reviews mentioning glitches, slow support, and issues with the app causing problems on the store. Overall, the positive aspects include outstanding customer service, ease of setup, and helpful features, while the negative aspects focus on technical issues and slow response times from support.

Highlights

Excellent customer service and quick problem-solving
Positive feedback on app functionality and ease of use
Negative reviews mentioning glitches and slow support
Praise for the app's effectiveness in managing pre-orders
Issues with technical problems causing store disruptions

Rating Breakdown

  • 5
    79% (442 ratings)
  • 4
    6% (35 ratings)
  • 3
    2% (9 ratings)
  • 2
    2% (13 ratings)
  • 1
    10% (57 ratings)

Reviews with Text

  • 99% (551)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 10, 2025

Amazing customer service - available, understanding, and great at problem solving. Product works great.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 19, 2025

PreOrder Manager is a fantastic app, which covered all our needs for the pre-launch of several important products. The app worked perfectly and the customer service with Amai was excellent. When I had a technical query, their support couldn't have been better – their response time was super fast and they are clear about everything, and took care of the issue immediately. Highly recommend the product, and the team are brilliant.

Using app

Over 5 years

Total reviews

2

Average rating

5.0

1 / 5 Share

May 5, 2025

Using app

8 minutes

Total reviews

1

Average rating

1.0

1 / 5 Share

March 22, 2025

App is super glitchy, doesn't work, and the support is very slow and poor. They tried to fix the issue but it only delayed us when we should have just tried a different app from the start.

Store

MAI

Using app

--

Total reviews

5

Average rating

4.2

5 / 5 Share

March 10, 2025

Store

Pleated

Using app

17 minutes

Total reviews

2

Average rating

5.0

All reviews

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