![Amai PreOrder Manager + Notify for Shopify](https://cdn.shopify.com/app-store/listing_images/06c07dfd1126d3fc3709606f98db9ddf/icon/CI-9oP7tr_0CEAE=.png)
Amai PreOrder Manager + Notify
Pre-Order Manager App - FREE 14-Day Trial
Rating
4.5
feedback
1,060
chart
#2,418
All reviews
Rating Breakdown
July 15, 2024
More items were sold out than what I had originally configured in the settings. Essentially, the system continued to allow sales of out-of-stock items indefinitely, despite my specific allocation of quantities for each product intended for pre-orders. Consequently, I'm dealing with numerous upset customers who are unable to receive the products they ordered.
Aug. 8, 2024
Having lots of issues! We have items on preorder and it won't state that, doesn't add the tag or tell customer Now we are left having to send a lot of refunds and having unhappy customers... still waiting for an update from them UPDATE : preorder still having so many issues after they "fixed it" half the time it works, and then it doesn't every unreliable app.
Hi, we had sent several emails after resolving your issue but we had yet to receive a reply. Kindly get back to us should the issue remain unresolved.
April 24, 2024
Nov. 24, 2023
Glitched app, does not work sufficiently. I have items set for 'disabled backorder' yet they are available to purchase which in return is causing us so much inconvenience as we are having to personally contact each individual. Will be removing this app as soon as we upgrade our website.
Thank you for your review. Here are some of the findings during our troubleshooting. You can refer to our email to you which provides more details such as screenshots. - The continue selling when out of stock options are turned on. - From our logs the last time someone turned off the pre-order for the product was in August. - There was another pre-order app already installed on 16th May, 2 months before our app was installed. As mentioned in the email, we would require your assistance to ask Shopify for any audit trial and we can further proceed with our investigation to identify the root cause. Thank you.
Nov. 7, 2023
The button installed but then wouldn't move where I wanted it - Tried to get help and no response - uninstalled. Hoping I now get my money back I paid upfront.
Oct. 30, 2023
Unclear how it works and I want to cancel my trial, but there is no option unfortunately.
Thank you for your feedback. If you are unclear how it works, there are several ways to do so. 1. Contact us via chat in-app. 2. Using the link provided in-app and also stated in the onboarding email, scheduled a free and unlimited 1-on-1 session with our onboarding team. 3. Self-help FAQ that could be found in-app, in the onboarding email and also the chat widget itself. We had also sent an email to you but had yet to hear back. As mentioned in our self-help FAQ you can cancel the subscription by uninstalling the app. You can read more here: https://help.amai.com/en/articles/5806598-how-do-i-unsubscribed-from-the-pre-order-manager If you need help uninstalling, please contact our team at [email protected]. reply to the email we had contacted you with or simply use the in-app chat widget as we can assist you accordingly. If you want to understand more how Shopify apps billing work, please refer to the following Shopify guide so you have more clarity on that. https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
June 7, 2023
The application installs numerous components that you haven't requested, and it takes an excessive amount of time to resolve the issue when you inform them about your refusal of the unwanted installations on your site. These components, such as non-removable widgets, cannot be removed and your "add to cart" button have a big delay when customers access your site. Even when uninstalling the application as instructed, all the widgets reappear, and they use (yet again) a substantial amount of time to remove them once again.
Thank you for your review. To clarify, the widget that you mention is a ReCaptcha. As our app has Notify Me and email capturing features it has to be installed along with the app to prevent spams. Thanks to your feedback, the ReCaptcha will now only be turned on when Notify Me is enabled. As for uninstallation, sometimes the codes will not be cleanly removed for some themes. That is why in our FAQ we stated to contact support for the removal. This is a well documented Shopify issue that had been left unresolved. https://community.shopify.com/c/shopify-apps/removing-code-from-a-deleted-app/td-p/951319
June 4, 2023
This app messed up my store. All my product images disappeared immediately after installing. I asked for support and they said their developper will fix it for me. I waited for 2 days they never fixed it then blamed my browser for it not working while insisting that it's showing on their side... big waste of time and additional stress in an already stressful time. Avoid!
Thank you for your review. Here are a few factors why we conclude that this could be a browser cache issue: - We had tested it on several devices in multiple geographical locations and the images are showing. We had sent screengrabs to confirm our findings. - You mentioned that it images are showing on your mobile but not on the same laptop that you reported the images were missing. - Images are still found in the Shopify Admin > Products page and it is not removed. To further confirm our findings, you can load your store on a fresh laptop/desktop to see if the image is loading. We can confirm that our app will not remove images from a store.
May 17, 2023
This app slowed my product pages down and forced my products into a bunch of collections and tags I didn't want. The app claims to uninstall all of its code, but it leaves your product pages slow even after uninstalling and deleting.
Thank you for leaving us as review. Our app is speed optimized and does not slow stores down. It is tested and used by multiple stores of different sizes with no experience of slowness. We are happy to assist you to look into this issue you are having and identify what are the root causes of the slow loading time. Based on your install logs provided by Shopify, you installed the app at 8.49am (UTC) and uninstall it at 9.00am (UTC). During this time there was no support request and we were unable to assist you in looking into the issues you are having.
April 4, 2023
Already uninstalled the app, but there are so many leftovers in my shop theme code, not recommended.
Thank you for your review. As mentioned in our uninstallation guide (which you can refer from our Products and Dashboard page), you are required to select the Uninstall button before uninstalling the app from Shopify dashboard. This is a well documented issue: https://community.shopify.com/c/shopify-apis-and-sdks/leaving-code-in-the-theme-after-uninstalling-the-app/td-p/636805 Even Shopify recommends reaching out to app developers directly in this post: https://community.shopify.com/c/shopify-design/how-to-remove-the-code-left-by-the-deleted-app-in-the-code-file/td-p/1283797 The reason for this is because Shopify does not allow our app to remove any scripts as part of the uninstallation process and could only be done at the app side. Please grant us access and we will remove it for you.
Jan. 19, 2023
Be very careful. When you have finished needing this service, this app tricks you into thinking you have uninstalled it, and therefore won't be charged, but doesn't make it clear that until you have actually DELETED the app, you will still be charged.
Please note that all Shopify apps will stop charging once you had uninstall the app from the Apps Settings page. We use the Shopify Charge API which strictly follows the 30-day charge. You can learn more about it here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps It is not possible to trick anyone into believing the app is uninstalled because Shopify is very strict in their audit. Besides, we had made it very clear and transparent in our FAQs on how to uninstall our app. https://help.amai.com/en/articles/5806574-how-to-uninstall-pre-order-manager
Aug. 26, 2022
Shopify should definitely kick this app from the app store. Simple things don't work here, it is very slow and we have to contact the team multiple times for basic things to work. For the amount of money they charge, it's absolutely a disaster
Aug. 6, 2022
The "Contact Support" button is directly next to the "Rate This App" and only one button works... which is "Rate This App". So I am rating product 1 star as I they don't have an easy way to contact support.
Hi, to contact support you can click on the chat widget which is located at the bottom right hand corner of the app. You can see the screenshot here since we can't upload it directly to the screen. https://prnt.sc/8VFuzXUyIsQt After checking the chat logs, we found that an automated message informing merchants where the chat widget was located was sent to you as well. Update 11/8/2022: We had made several attempts to contact you via phone and emails but there was no response from either mode of contact.
July 15, 2022
Looked promising but had issues with it working correctly. Never received any response from support to trouble shoot it.
Hi, thank you for your feedback. Can you check the the in-app chat as we replied and sent several follow-ups? Our first reply was sent 5 days ago. We had also sent an email to this email k**l@landl**ath*r as well.
June 30, 2022
I can't see anything after approve the billing , loading all the time ! don't buy it! gIve my money back !
Hi, we had written to you twice and send several reminders to ask you for the store access request (in which we had sent you as well). Unfortunately there was no reply from you since 30 June 2022. Please note the email address that we had sent you is this account: **ao**aohui*****@gmail.com (asterisk replaced the actual letters for privacy reasons). Please note you are still in the 14 day free trial and NOTHING is being charged. You will not be charged ANYTHING until 13 July 2022 as stated in our pricing page all new installs comes with 14 day free trial. Kindly, reply to our email or use the live chat widget located in-app so we can assist accordingly.
March 4, 2022
I would have loved for this App to work correctly, two attempts and communication with their Dev team we opted to uninstall and move on. If you can get the functions to work on both mobile and desktop you may have a chance but keep your eyes on its back end as at times it had a mind of its own. Shame.
Jan. 25, 2022
Unresponsive and some generic "all works for us" " is it network problems" type response when contacting support. Have to regression test all functions in shopify it seems as it not really clear what this app left behind.... When signing out of the app after uninstall I got a "sorry to leave you mail. Even the link in the email does not work.... and the email states: "we are working hard to improve our app".... text from the supplier "P/S: If you had uninstalled the Pre-Order Manager app directly from the Shopify Admin panel without following this guide, please contact us (by replying to this email) to have the codes removed." If you love problems, regression testing, sloppy functions, unresponsiveness, generic customer service answers and as a bonues an uninstall that requires code change this is for sure the app for you. ..... If someone could give a good alternative to this App where you can control pre order on collection level it would be great to have some experiences shared.
Thank you for your feedback. To give some clarity on this issue let me share what you had asked in your email: "We have just installed the Pre-Order Manager and it is insanely slow to respond when trying to configure it. Is this normal behaviour or do you have some sort of problem. Please get back to me as I will have to know if this an app to continue working with.." We replied within 2 minutes the following message in which we try to understand your problem more: "Slow response of the app is not an expected behavior and have not found any similar report. I also tested the app on my end and everything is working properly. How much delay are you experiencing? If could be an outside source like internet or connection traffic." It is unfortunate that you decided to leave this review before providing us the information that we had asked for. It is also most unfortunate that you decided to accuse us of leaving codes in your store on purpose as this is a standard Shopify behavior that is very much documented amongst the community, that is the reason why we had an automated email asking merchants to seek assistance if they uninstall directly from the Shopify Admin Panel: https://community.shopify.com/c/shopify-discussions/app-residual-code-after-uninstallation-ever-caused-trouble-for/td-p/664489
Dec. 31, 2021
This apps support does not work even on a paid subscription and the preorder button just hangs and doesnt actually work
Update 18/1/2022 - We had yet to receive a response from you despite several follow-up on the outcome. Do let us know if you encounter any further issues. Thanks Update 13/1/2022 -As mentioned in our email, the app did not work due to code conflict with a third party variant selector app. Do keep us updated or feel free to link us up with the dev. Thanks. Thank you for your review. Upon troubleshooting, the app should be working as intended now. We apologize if our earlier emails did not reach you. If you have any further questions or if you had met with any further issues, please feel free to use the Live Chat feature in-app or just reply to our email.
Nov. 3, 2021
This app destroyed my site. I've been on shopify since approx 2017. I've been growing my business throughout the pandemic and have great success reading these reviews and making good decisions with apps. I read the reviews, felt confident with this app and it's destroyed my site. I have nudey girl pop ups on my site, malware is flagging my site as malicious and my sales are suffering. I had to contact Shopify, the theme designer and AMAI to get it resolved. I deleted the app, according to AMAI's four step process and its still left corrupted code on my site. My site is still throwing up pop ups and being marked as spam. Shopify can't help me. The theme designer said there is definitely bad code and AMAI said they fixed it but it's still bad. If you want your themes' code destroyed forever.....try this app. Horrible!!
You had made FALSE ACCUSATIONS that we will not take lightly. . Our app will not install malicious codes into anyone's store. Please note that in order to be listed, our apps are required to pass regular audit checks by Shopify. If our apps were to be found with malicious codes, we would had been delisted. Up until now you couldn't show any evidence or proof that our app inserted any malicious code into your site and yet you decided to to make wild accusations which borderlines on defamation.
Sept. 10, 2021
Deleted this app and it left behind code and caused my add to cart button to disappear on my product detail page! Would NEVER TRY THIS APP!
Good day to you. As mentioned in the uninstallation guide located at the main menu of the app, this is the standard behaviour of Shopify as they do and that is why you are required to click the Uninstall button inside the app before uninstalling the app from the Shopify Admin Panel. During uninstallation, we had also sent an email notification to you to remind you that if you had uninstall directly from the Shopify Admin Panel please contact the support team to assist with the code removal. We had also made several attempts to contact you to help out with the removal of the codes, however none of our attempts succeeded.