Amai PreOrder Manager + Notify

Hi, we had sent several emails after resolving your issue but we had yet to receive a reply. Kindly get back to us should the issue remain unresolved.

Thank you for your review. Here are some of the findings during our troubleshooting. You can refer to our email to you which provides more details such as screenshots. - The continue selling when out of stock options are turned on. - From our logs the last time someone turned off the pre-order for the product was in August. - There was another pre-order app already installed on 16th May, 2 months before our app was installed. As mentioned in the email, we would require your assistance to ask Shopify for any audit trial and we can further proceed with our investigation to identify the root cause. Thank you.

Thank you for your feedback. If you are unclear how it works, there are several ways to do so. 1. Contact us via chat in-app. 2. Using the link provided in-app and also stated in the onboarding email, scheduled a free and unlimited 1-on-1 session with our onboarding team. 3. Self-help FAQ that could be found in-app, in the onboarding email and also the chat widget itself. We had also sent an email to you but had yet to hear back. As mentioned in our self-help FAQ you can cancel the subscription by uninstalling the app. You can read more here: https://help.amai.com/en/articles/5806598-how-do-i-unsubscribed-from-the-pre-order-manager If you need help uninstalling, please contact our team at [email protected]. reply to the email we had contacted you with or simply use the in-app chat widget as we can assist you accordingly. If you want to understand more how Shopify apps billing work, please refer to the following Shopify guide so you have more clarity on that. https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

Thank you for your review. To clarify, the widget that you mention is a ReCaptcha. As our app has Notify Me and email capturing features it has to be installed along with the app to prevent spams. Thanks to your feedback, the ReCaptcha will now only be turned on when Notify Me is enabled. As for uninstallation, sometimes the codes will not be cleanly removed for some themes. That is why in our FAQ we stated to contact support for the removal. This is a well documented Shopify issue that had been left unresolved. https://community.shopify.com/c/shopify-apps/removing-code-from-a-deleted-app/td-p/951319

Thank you for your review. Here are a few factors why we conclude that this could be a browser cache issue: - We had tested it on several devices in multiple geographical locations and the images are showing. We had sent screengrabs to confirm our findings. - You mentioned that it images are showing on your mobile but not on the same laptop that you reported the images were missing. - Images are still found in the Shopify Admin > Products page and it is not removed. To further confirm our findings, you can load your store on a fresh laptop/desktop to see if the image is loading. We can confirm that our app will not remove images from a store.

Thank you for leaving us as review. Our app is speed optimized and does not slow stores down. It is tested and used by multiple stores of different sizes with no experience of slowness. We are happy to assist you to look into this issue you are having and identify what are the root causes of the slow loading time. Based on your install logs provided by Shopify, you installed the app at 8.49am (UTC) and uninstall it at 9.00am (UTC). During this time there was no support request and we were unable to assist you in looking into the issues you are having.

Thank you for your review. As mentioned in our uninstallation guide (which you can refer from our Products and Dashboard page), you are required to select the Uninstall button before uninstalling the app from Shopify dashboard. This is a well documented issue: https://community.shopify.com/c/shopify-apis-and-sdks/leaving-code-in-the-theme-after-uninstalling-the-app/td-p/636805 Even Shopify recommends reaching out to app developers directly in this post: https://community.shopify.com/c/shopify-design/how-to-remove-the-code-left-by-the-deleted-app-in-the-code-file/td-p/1283797 The reason for this is because Shopify does not allow our app to remove any scripts as part of the uninstallation process and could only be done at the app side. Please grant us access and we will remove it for you.

Please note that all Shopify apps will stop charging once you had uninstall the app from the Apps Settings page. We use the Shopify Charge API which strictly follows the 30-day charge. You can learn more about it here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps It is not possible to trick anyone into believing the app is uninstalled because Shopify is very strict in their audit. Besides, we had made it very clear and transparent in our FAQs on how to uninstall our app. https://help.amai.com/en/articles/5806574-how-to-uninstall-pre-order-manager

Hi, to contact support you can click on the chat widget which is located at the bottom right hand corner of the app. You can see the screenshot here since we can't upload it directly to the screen. https://prnt.sc/8VFuzXUyIsQt After checking the chat logs, we found that an automated message informing merchants where the chat widget was located was sent to you as well. Update 11/8/2022: We had made several attempts to contact you via phone and emails but there was no response from either mode of contact.

Hi, thank you for your feedback. Can you check the the in-app chat as we replied and sent several follow-ups? Our first reply was sent 5 days ago. We had also sent an email to this email k**l@landl**ath*r as well.

Hi, we had written to you twice and send several reminders to ask you for the store access request (in which we had sent you as well). Unfortunately there was no reply from you since 30 June 2022. Please note the email address that we had sent you is this account: **ao**aohui*****@gmail.com (asterisk replaced the actual letters for privacy reasons). Please note you are still in the 14 day free trial and NOTHING is being charged. You will not be charged ANYTHING until 13 July 2022 as stated in our pricing page all new installs comes with 14 day free trial. Kindly, reply to our email or use the live chat widget located in-app so we can assist accordingly.

Thank you for your feedback. To give some clarity on this issue let me share what you had asked in your email: "We have just installed the Pre-Order Manager and it is insanely slow to respond when trying to configure it. Is this normal behaviour or do you have some sort of problem. Please get back to me as I will have to know if this an app to continue working with.." We replied within 2 minutes the following message in which we try to understand your problem more: "Slow response of the app is not an expected behavior and have not found any similar report. I also tested the app on my end and everything is working properly. How much delay are you experiencing? If could be an outside source like internet or connection traffic." It is unfortunate that you decided to leave this review before providing us the information that we had asked for. It is also most unfortunate that you decided to accuse us of leaving codes in your store on purpose as this is a standard Shopify behavior that is very much documented amongst the community, that is the reason why we had an automated email asking merchants to seek assistance if they uninstall directly from the Shopify Admin Panel: https://community.shopify.com/c/shopify-discussions/app-residual-code-after-uninstallation-ever-caused-trouble-for/td-p/664489

Update 18/1/2022 - We had yet to receive a response from you despite several follow-up on the outcome. Do let us know if you encounter any further issues. Thanks Update 13/1/2022 -As mentioned in our email, the app did not work due to code conflict with a third party variant selector app. Do keep us updated or feel free to link us up with the dev. Thanks. Thank you for your review. Upon troubleshooting, the app should be working as intended now. We apologize if our earlier emails did not reach you. If you have any further questions or if you had met with any further issues, please feel free to use the Live Chat feature in-app or just reply to our email.

You had made FALSE ACCUSATIONS that we will not take lightly. . Our app will not install malicious codes into anyone's store. Please note that in order to be listed, our apps are required to pass regular audit checks by Shopify. If our apps were to be found with malicious codes, we would had been delisted. Up until now you couldn't show any evidence or proof that our app inserted any malicious code into your site and yet you decided to to make wild accusations which borderlines on defamation.

Good day to you. As mentioned in the uninstallation guide located at the main menu of the app, this is the standard behaviour of Shopify as they do and that is why you are required to click the Uninstall button inside the app before uninstalling the app from the Shopify Admin Panel. During uninstallation, we had also sent an email notification to you to remind you that if you had uninstall directly from the Shopify Admin Panel please contact the support team to assist with the code removal. We had also made several attempts to contact you to help out with the removal of the codes, however none of our attempts succeeded.