Tråkk Inn review for Amai PreOrder Manager + Notify
Jan. 25, 2022
Unresponsive and some generic "all works for us" " is it network problems" type response when contacting support. Have to regression test all functions in shopify it seems as it not really clear what this app left behind.... When signing out of the app after uninstall I got a "sorry to leave you mail. Even the link in the email does not work.... and the email states: "we are working hard to improve our app".... text from the supplier "P/S: If you had uninstalled the Pre-Order Manager app directly from the Shopify Admin panel without following this guide, please contact us (by replying to this email) to have the codes removed." If you love problems, regression testing, sloppy functions, unresponsiveness, generic customer service answers and as a bonues an uninstall that requires code change this is for sure the app for you. ..... If someone could give a good alternative to this App where you can control pre order on collection level it would be great to have some experiences shared.
Thank you for your feedback. To give some clarity on this issue let me share what you had asked in your email: "We have just installed the Pre-Order Manager and it is insanely slow to respond when trying to configure it. Is this normal behaviour or do you have some sort of problem. Please get back to me as I will have to know if this an app to continue working with.." We replied within 2 minutes the following message in which we try to understand your problem more: "Slow response of the app is not an expected behavior and have not found any similar report. I also tested the app on my end and everything is working properly. How much delay are you experiencing? If could be an outside source like internet or connection traffic." It is unfortunate that you decided to leave this review before providing us the information that we had asked for. It is also most unfortunate that you decided to accuse us of leaving codes in your store on purpose as this is a standard Shopify behavior that is very much documented amongst the community, that is the reason why we had an automated email asking merchants to seek assistance if they uninstall directly from the Shopify Admin Panel: https://community.shopify.com/c/shopify-discussions/app-residual-code-after-uninstallation-ever-caused-trouble-for/td-p/664489
