All reviews

Rating Breakdown

  • 5
    100% (47 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 96% (45)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 31, 2025

We haven’t gone live with Prefixbox yet, as it’s currently installed on our testing theme and will officially launch this Saturday. We’ve already tested it on the test theme, and since it’s powered by AI, we’re confident it will perform even better once it’s live. So far, the experience has been excellent — the support team is outstanding, very responsive, and always willing to accommodate our requests. We asked for quite a lot of customisation, and they set everything up exactly as we wanted. It’s been a real pleasure working with them so far, and we’re looking forward to seeing the full results after launch.

Store

Flexx International Ltd

Using app

16 days

5 / 5 Share

Oct. 22, 2025

Very easy to get set up. This is really going to help the shopping experience for my clients. The features are great and will convert to sales by guiding people to the products they're looking for.

Using app

19 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 14, 2025

Muy buena atención con el servicio de soporte. Estuve viendo unos videos en YouTube para aprender de mejor forma configurar la app, pero a los días, me llegó un mail de soporte técnico de la app, preguntando si necesitaba alguna ayuda. Por lo que realmente fue súper necesario. Agradezco la gestión. Y estoy a la espera de la ayuda prometida

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

¡Gracias por tu mensaje! Nos alegra que nuestro equipo de soporte haya podido ayudarte,pronto recibirás la asistencia prometida.

5 / 5 Share

Oct. 7, 2025

The onboarding team was really great! Nice personality and very helpful. I enjoyed our conversations very much. Look forward to our continued work together.

Using app

3 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much! We're glad you enjoyed the onboarding and look forward to working together further!

5 / 5 Share

Sept. 26, 2025

Gut gemacht!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 5, 2025

Great to have a more advanced search solution on our website now. Iringo and her team are very friendly and happy to help out, often reaching out whithout being prompted. A pleasure to work with a company that is passionate about their product.

Using app

9 days

Total reviews

7

Average rating

4.9

Developer Reply

Thanks for the wonderful feedback! We’re glad the solution is making an impact and it’s a pleasure to support your team.

5 / 5 Share

Sept. 4, 2025

Store

ADORA

Using app

Less than a minute

Total reviews

7

Average rating

5.0

Developer Reply

Thank you!

5 / 5 Share

Sept. 3, 2025

We've seen an immediate improvement in search capability on the site, resolving a key friction point for customers as our catalog has grown. Aaron is fantastic and makes himself and the Dev team accessible.

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your feedback! Forwarding the kind words to Aaron and the Dev team - they’ll truly appreciate it

5 / 5 Share

Sept. 3, 2025

Using app

37 minutes

Total reviews

2

Average rating

5.0

Developer Reply

🚀🚀

5 / 5 Share

Aug. 30, 2025

Great Support and good followup.

Store

AKE53

Using app

8 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thank you!

5 / 5 Share

Aug. 29, 2025

This is a great app. I was able to implement this into my Shopify store effortlessly, and it has made it significantly easier for my customers to find what they need on my site. Customer service has been exceptional, and I am genuinely appreciative of the attention I have received for my recently launched site. I recommend this app.

Using app

17 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words. We’re glad to hear the app was easy to implement and is already helping your customers. Our team is always here to support you!

5 / 5 Share

Aug. 29, 2025

I installed Prefixbox AI Search & Filter on our site this week, and I'm genuinely impressed. The difference it's made to our website's user experience is noticeable, finding products is much faster, easier and more accurate. What really sets Prefixbox apart, though, is their customer service. Aaron and the Prefixbox technical team were incredibly helpful during the initial setup, guiding me through the optimization process. I even stumbled upon a small bug, and they jumped on it immediately, pushing out a fix within hours! That level of responsiveness is rare and truly appreciated. I highly recommend Prefixbox if you're looking for a powerful and well-supported search solution.

Using app

3 days

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for your thoughtful review! We’re delighted to hear Prefixbox is making such a difference to your store’s user experience and that our team could support you quickly during setup. Your recommendation means a great deal to us!

5 / 5 Share

Aug. 26, 2025

Great customer service, awesome app.

Store

Quip

Using app

2 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 25, 2025

Great app, super full in features and functionality.

Using app

3 days

Total reviews

4

Average rating

5.0

Developer Reply

Happy to hear that, thank you!

5 / 5 Share

Aug. 17, 2025

Nice customer support team

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 15, 2025

I have absolutely no hesitation in leaving a 5-star review for this addon and the developers and the customer service/support. The base search and filtering in shopify was total junk for my purposes. I tried every single one of the other, more "popular" Search & Filter addons, many of the "industry standards", I won't name names, but they are all highly reviewed with hundreds/thousands of installations. They also did not provide an acceptable solution to my needs, felt clunky, slow, and unflexible. I found PrefixBox on the Shopify Appstore and I was initially a little concerned that it didn't have hundreds of 5* reviews like some of the other apps but let me tell you, I'm so glad I gave it a try.. I installed it, configured it with 90% of what I wanted, I had a couple slight issues that I was planning to look at the following morning and out of the blue I receive a phone call from PrefixBox customer services the next morning, checking in to make sure I was happy with how it was working, could they help with anything, anything I don't quite understand. I was absolutely blown away. I explained the couple of minor issues I had and they were on the case, tailoring and customising the application *exactly* how I wanted it to work. Honestly I've not had an experience so positive in a long time (if ever?). Please, give these guys a chance, even if it doesn't do things *exactly* as you want, they can work beautiful magic. I'm blown away. 100% worth the monthly subscription, and I'm comfortable in the knowledge that if I have a problem, I can reach out and they won't stop until it's perfect. A++++

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

Wow, what an amazing review to read! We’re thrilled that Prefixbox made such a difference for your store and that our team could deliver the support you deserve. Thanks for giving us a chance, we’re so glad to have you on board!

5 / 5 Share

Aug. 14, 2025

Great app and Amazing customer service. I needed an app that would help me with searches in my store and give customers smarter recommendations! I couldn't be happier with the app's features and the results. The customer service is incredibly dedicated to help out and very responsive. I needed to make some custom changes in order to get the app look as i wanted visualy, as i have quite a custimized store, and just a couple of hours in they had already changed it to my needs. This app has quickly become one of my favorite Shopify apps.

Using app

About 20 hours

Total reviews

5

Average rating

5.0

Developer Reply

We’re so glad to hear Prefixbox is helping your customers find what they need and that our team could quickly tailor the app to your store’s design,thank you for the kind words!

5 / 5 Share

Aug. 12, 2025

After years with Unbxd, I was ready for a change. The platform often felt clunky and confusing, with too much manual work required just to keep things running. Technical issues were frequent, support was slow to respond, and new features rolled out at a crawl. Most of my calls with their CSMs revolved around minimal reporting, rather than proactive strategies to help me get more out of the platform. Add in the higher price point and long contract, and it just didn’t feel like a good fit anymore. Even though I haven’t officially launched Prefixbox yet, the difference in the onboarding experience has been night and day. Aaron and the team have been incredibly responsive, detail-oriented, and proactive in walking me through every step. The testing phase has gone smoothly, and I’ve had plenty of opportunities to try things out and give feedback. Based on what I’ve seen so far, I’m confident I’ll end up with a stronger search solution at a much better value.

Using app

3 months

Total reviews

6

Average rating

4.2

Developer Reply

Thank you for sharing your experience and for trusting us! We’re excited to keep delivering value as you launch. We truly appreciate your confidence in our team and can’t wait to see your results!

5 / 5 Share

Aug. 12, 2025

Great service and follow ups. If your working with Aaron Honish, he will make sure everything you need with your search setup is exactly what your company needs. Excellent app!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you, great to hear such experience, and yes Aaron is our swiss-army knife!

5 / 5 Share

Aug. 7, 2025

Very helpful customer support team! They were very responsive and helped us through any additional adjustments we needed.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you very much, customer requests are always our top priority!