Rating

4.8

feedback

752

Reviews

chart

#1,873

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    23%
  • Less than a day
    8%
  • Less than a month
    17%
  • Less than a year
    45%
  • More than a year
    6%

Reviews Summary

The reviews for the PreOrder Wolf Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the support team, particularly by Eva. Customers appreciate the quick responses, clear instructions, and efficient problem-solving. The app itself is praised for its ease of use, customization options, and effectiveness in managing pre-orders. Users also mention the fair pricing model and the ability to communicate effectively with customers through the app. However, there are a few negative reviews mentioning unexpected charges and price increases that led some users to discontinue using the app.

Highlights

Exceptional customer service and quick responses
Ease of use and customization options
Effective pre-order management
Fair pricing model and communication with customers
Negative reviews about unexpected charges and price increases

Rating Breakdown

  • 5
    94% (707 ratings)
  • 4
    3% (23 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (5 ratings)
  • 1
    1% (9 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 13, 2025

We had a great experience working with the team behind this app. We approached them with a custom feature request. We needed a way to be notified when any product in our store reached zero stock so we could ensure our pre-order messaging stayed accurate and aligned with our upcoming stock arrivals. This wasn’t something the app supported natively, but the team didn’t hesitate to step in and build a tailored solution specifically for us. They suggested a practical and efficient alternative to real-time notifications a daily email report summarizing all products that had gone out of stock and it was exactly what we needed. They even scheduled it to arrive at 8 am NZT, which fits perfectly into our daily workflow. From start to finish, the communication was clear, helpful, and collaborative. They kept us updated, asked the right questions, and delivered the solution quickly. It’s clear they genuinely care about their users and are willing to go above and beyond to make the app work for specific business needs. Highly recommend them to anyone looking not only for a great app but also for a team that truly supports and adapts to their users.

Using app

--

Total reviews

5

Average rating

5.0

5 / 5 Share

March 13, 2025

私のつたない英語にたいしても、素早く丁寧に対応してくれました。 上手く機能しない場合は問い合わせればすぐに対応してもらえます。 ・購入後の注文詳細にでる表示が英語でしたが、日本語表記にしてもらいました。 ・shopify側が出すカートの表示を消してもらいました。 これからもよろしくお願いします。

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 19, 2025

We had some trouble with our pre-order setup—some products were still showing as "Sold Out" instead of "Pre-Order." This was a big issue for us, so we reached out to support. Eva responded quickly and was incredibly helpful. She checked everything, found that the "Continue selling when out of stock" setting was disabled and guided us on how to fix it. The whole process was smooth and fast! Eva explained everything clearly, and within no time, our issue was resolved. Now, our pre-orders are working perfectly, and we don’t have to worry about losing sales when stock runs out. The app itself is great, easy to use, and does exactly what we need. But what stands out is the amazing support. Having a team that responds quickly and solves issues efficiently makes all the difference. Highly recommended for anyone looking for a reliable pre-order solution with excellent customer service!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 15, 2025

Brilliant, friendly and fast-acting support. This app is the best I've found for pre-orders, allowing customisation and offering a fair pricing model. Would recommend!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 12, 2025

Super easy setup!

Store

Oda.

Using app

12 minutes

Total reviews

3

Average rating

5.0

All reviews

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