PreOrder Now & Pre order | PQ
Automate Your Pre-Order Process | Prequik Preorder Shopify
Rating
4.9
feedback
725
chart
#1,247
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April 20, 2024
Worst support I have ever received from an app provider. Legit told me there was an app conflicting with theirs so instead of actually providing support to fix the issue they simply told me to go try different apps! When I said I would leave a review, they asked if I would be paying them & told me they were trying their best to assist... they told me to go elsewhere! Support is an absolute joke completely unhelpful so I'm unsure why they have support. App itself would be good if they fixed what should have been easy for them to fix. Never have I ran into app support that couldn't fix an issue with their own app within a few days, let alone what they called tech support. Regardless of if the app is free or not, scary they have 7 apps in the store all free. Support asked me some odd questions which had me question why they were asking, they avoided answering why they were asking & instead said nevermind. Like which shopify plan I was on, not sure how that had anything to do with fixing their app. They asked for access to my store which I granted only to turn around and tell me they couldn't do anything to fix it. So like why ask for access? I got bad vibes & immediately revoked access as soon as he said they couldn't do anything. I noticed 3 IP logins within the several minutes they had access, it was super weird considering they couldn't do anything. Update> Support emailed me personally asking me to delete my 1 star review after without telling me about revoking the API access to the app I assume because I left this review. I was like surely not so I reinstalled the app, they revoked the API again. Of course support didn't mention this in their email, they instead told me they were working on making the app compatible with my theme. Uhha, I don't believe it. I don't trust these guys at all now, I don't like how they have handled this situation & I would strongly suggest avoiding this app & the other 6 from these guys in the app store based on my experience with their support.
Worst merchant we ever dealt with. We serve more than 5000+ merchants and have never faced this type of kiddies mentality from this merchant. I really can't express how rude he was. It's unfortunate. You can read our 100s of other reviews to see what kind of customer support we give. Our support team politely explained to him the issue with the app not working because he was using too many app and conflicting. We suggested an alternate solution because we understand business requirements and needs. Our app was working partially for his store, but due to the number of conflicting apps, it had issues. Amazing, you threaten us to give 1 start with bad review and you did it. I really appreciate your hard work in writing this nonsense review. We have proof of chats, which I am attaching here for more information on how he behaved with our tech support and how our support team helped him throughout this process. Just to serve him, our two live chat team members and one tech team member assisted him via collaboration requests to address his problem and solve it. But still, he said our support is a joke. If providing this kind of support (live chat support and tech support for free) is a joke, then we aren't sure what kind of support he wants (childish mentality). All I can understand is that he wants VIP support / slave that works for him 24/7 for free, and whatever he says, support will do. What nonsense. Regarding the different IP that accessed his store, he forgot that our two live chat support members and one tech team member assisted him with collaboration requests. So I think he is totally dumb. After giving a 1-star review, he still wants to use our app and tried to install it multiple times. I'm not sure why if something isn't working for him, why he keeps installing it after giving a bad review. Our team tried to reach out via email to assure him that our team is working on Impact Theme support, and soon it will be supported. We asked him to modify the feedback. However, he deleted the previous review and wrote his frustration, as expected because he wants a slave that serves him 24/7, not app support. I recommend everyone to ignore his childish behavior. You can see how much time he wasted writing a paragraph to prove his point, which isn't true and is nonsense. The great news is that our team made the app compatible with the Impact theme, and the sad part is you won't be able to use it anymore. We usually don't respond like this, but we don't want to serve the worst merchant like him, and we will make sure he won't be able to use our service anymore. Have a great day.
April 12, 2024
With a new preorder launching every week, our store really needed something simple and easy to replicate across many products, that still fit within the style of our storefront. PreOrder Now is exactly that, and has the potential for so much more. Technical support is quick and very helpful, and the app has so many user friendly features, we didn't have to reach out much at all to get going!
April 11, 2024
Great Customer Support. Response time is very fast and the app interface is user friendly.
April 8, 2024
This app is a user-friendly tool designed to simplify the process of reserving upcoming products and services. With its intuitive interface, placing a pre-order is quick and effortless. A standout feature of the app is its extensive catalog, offering a wide range of pre-orderable products from tech gadgets to items. This makes it a convenient one-stop platform for staying ahead with upcoming releases. Rating: 5/5
April 8, 2024
Allows you to tag pre-order orders and sets up within minutes. I don't like how the product page loads the add to cart button first, and then half second later you can see it switch to pre order text Other problem is that you have to ask them to remove the branding, they don't have a paid version so I'm not sure what's going on with that Lastly when you disable a pre-order, it does not revert the products' "continue selling when out of stock" setting to what it was before the pre-order was enabled.
April 6, 2024
Very easy to use, no code needed and i didn't expect as a free app to offer so many options. I am trying for 3 years to find an app that does exactly what I need. I would give 20 starts if I could.
April 5, 2024
Je viens d'installer l'application, c'est assez intuitif. J'ai un rendez-vous en Visio avec un conseiller afin de m'aider dans tout le Setup!
April 4, 2024
This app is amazing. It allows our customers to place orders for products that are out of stock or special order! 10 out of 10 Recommend!
April 4, 2024
The app is clear and easy to use, support is available, and videos demonstrate how to adjust the settings. It's great that this app can also be used in conjunction with your inventory overview. This way, you never sell products that you cannot deliver.
April 4, 2024
Very responsive help. And I didn't really need it, if I had only looked harder for what I was looking for. I am just about to use for the first time, but it's easy to use and excited to try it.
April 4, 2024
Perfect pre-order app for startups/small businesses. Easy to set up and it's free! Great support team, fast response and very helpful.
April 3, 2024
Truly impressive app. For me, it worked with my theme right out of the box. Very little to configure and dead simple to get working. This is a huge relief for our small business.
April 3, 2024
I'm transitioning my online store from WC to Shopify and was searching for preorder app options. Pre-Quik was easy to install and the their customer service is outstanding. Customization is a breeze and I'm eager to go live.