Feng Shui NYC review for PreOrder Now WOD | PreOrders
Jan. 9, 2023
Customer service let me down big time, I had an on going pre-order going on and they took more than how many days to never fix the problem. Spoke with multiple reps and got the same run around. Use them at your own risk. I Just uninstalled the app so I can use an app that works with my store.
Hello to our friends at Feng Shui NYC Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now. I am sorry to hear that the app did not work perfectly on your store. We regret that we were not able to provide you with a good service. I'm VERY sorry about this, it is not at all what we aim for. This seems to be a very peculiar issue that we could not able replicate on our end. It seems to be a conflict with some other app that is already installed on your store. We are committed to getting this fixed for you. If you are still open to trying the app again, please let me know and I will arrange for our best developers to look into your case ASAP. We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process and make double-sure our app is playing well with your theme. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store. Regards, Pushpesh & the Pre‑order Now Support Team
