PreOrder Now Backorder WOD
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include easy setup, quick customer service, and helpful support team. Users appreciate the app's functionality for pre-orders and its integration with Shopify themes. However, negative feedback revolves around issues with the app not working properly, bugs, and difficulties in setting up styles and customizations. Some users also mentioned challenges with customer support response times and billing discrepancies.
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Easy to set up. Once a customer has paid, it is telling them it will ship in 3-5 days. So need to point out that you have to change your shipping details
Easy setup is great to hear, and your note about the 3-5 day shipping message is helpful. What could we do to make the setup or shipping details clearer and improve your experience with PreOrder Now? We hope to hear from you soon!
The pre order app wasn't always working. So all the settings where correct, and that the button didn't show. Or we had 1 bag already on pre order for over a mounth and the pre-order button disapeart and all the settings where correct..
That definitely sounds frustrating, especially when everything looked set up correctly but the pre-order button still didn’t appear as expected. We understand how important it is for that to work reliably, particularly when you already had an active pre-order running. We’ve reached out to you via email so we can take a closer look at what happened in your store. With a bit more context, we can help pinpoint why the button disappeared and make sure everything stays consistent moving forward. Looking forward to getting this sorted with you 🙏 - PreOrder Now Management team
Newly launching my pre-order collection, I will see how it goes with the app and update my review accordingly.
Thanks for sharing this and for giving the app a try with your pre-order launch 😊 We just checked and it looks like Roel and Zach were able to sort things out with you a few hours ago, so you should be all set now. Since Shopify reviews can take a couple of days to appear, your post likely came through after everything was already resolved. If anything else comes up while you’re running your collection, feel free to reach out anytime. We’re here to help and would love to hear how things go on your end!
This app is working better than another pre-sale app I tried (which oversold the number I had set). The customer service was helpful in getting WOD set up and working on my site. My only complaint is some orders are coming in without being tagged and apparently the customer is unaware it was on backorder. I noticed a slight delay in the button changing to "Backorder" and the shipping date showing up so I don't know if these customers are just super fast in hitting that "add to cart" button or if something else is causing the "backorder" to not be triggered. The pre-order information is not pulled into the ShopApp and anyone who purchases with on our site with Shop, Amazon, Apple or Google pay also doesn't get tagged.
Thanks for the kind words! We're really glad to hear the app has been working better for you and that our team could help get WOD set up smoothly. 😊 About the untagged orders, that can sometimes happen but it shouldn’t be frequent, so we’d be happy to review a few examples and your setup to see what might be causing it. Please reach out to our support team, we'll be glad to help! 🚀
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