PreOrder Now WOD | PreOrder
Pre Order App on Shopify
Rating
4.5
feedback
1,381
chart
#871
All reviews
Rating Breakdown
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May 28, 2024
I reached out to support twice and never heard from them. App crashed and will not allow users to add the product to cart. I would not recommend you work with this app.
April 23, 2024
The loading times of the changed Add to cart button are very long. Many of my customers don't even notice the pre-order because it only loads when the customers are in the shopping cart. In addition, the order tags are not assigned correctly. Even if all settings are set up correctly. Today, for example, the app is not available at all.
Hi Puschies team. We are so terribly sorry you're experiencing issues with the loading. Obviously this is a critical piece of functionality for you and we are working hard to ensure that the button loads as fast as possible on the PDP. We are in the business of making apps that help merchants, and we strive to deliver on that promise. Your experience is not a good example of this and we will do our best to make things right for you and all of our other cusomters. - Lauralynn, VP of product.
March 4, 2024
Garbage app. Nothing functions properly. So dissapointing.
Hi Bunny Knots and team, My name is Sharky, Team Supervisor here at Pre-Order Now. I apologize for the experience you've had with our app. We reached out to you through email and hope that you give us a chance to set the app up properly for you. Please be assured that there are no issues, and there are just a few things that need to be enabled for the app to work. I hope you reconsider our app. We will be waiting for your response. Respectfully yours, Sharky Team Supervisor - Pre-Order Now
March 1, 2024
Installed and started my free trial, and on the same day, uninstalled because this app wasn't any use for us. HOWEVER, we did get charged at the end of the month. The support was emailed, but we got no response from them.
Thank you for leaving a review. We reached out via our customer service team to help with the charge. Would you be able to check your email and we will help there? We would also love to understand why it wasnt of any use and if there is anything we can be doing differently. We have a lot of positive feedback from other customers about the product, so anything else we can do to make it better is helpful.
Feb. 28, 2024
c'est la deuxième fois que j'essaie d'installer cet application qui ne fonctionne pas! c'est une arnaque! en plus il est noté un essai de 14j alors qu'une fois le paiement validé aucun essai n'est pris en compte!!!
Hi there, My name is Sharky, Team Supervisor at Pre-Order Now. I'm sorry to hear about your experience with our app. We take your feedback seriously and we would like to apologize for letting you down. I reached out to you through a separate email to possibly sort things out. We'd love to jump on a call with you and get this fixed quickly. May I know your most convenient time? I hope to hear from you soon. Respectfully yours, Sharky Team Supervisor - Pre-Order Now
Feb. 26, 2024
First of all, I think it would be great if the instructions would tell us that in order to use this app that we need to be on SHOPIFY THEME 2.0 Secondly, I have been unable to install Thirdly there is an irritating pop up that SAYS congrat YOU HAVE A PREORDER, while I have been unable to completely install, so that's very confusing! Fourthly "Customers service" or chat just gives articles which are not completely helpful
Hi Julia, My name is Sharky, Team Supervisor here at Pre-Order Now. Thank you for sharing your feedback. I sincerely apologize for the inconvenience you've experienced with our app. I reached out to you in a separate email to possibly schedule a call and get the issues fixed. We would like to turn this experience around for you, and hopefully, you give us a chance. I hope to hear from you soon. Sincerely yours, Sharky Team Supervisor - Pre-Order Now
Feb. 14, 2024
This app is not designed for stores with rich functionality. The pre-order button replaces the add to cart button only after the page fully loads - very delayed, poor customer experience and risk of orders being created incorrectly. Their team will waste your time promising that they are working on a solution and then another manager will message you days later to say there has been a misunderstanding between their team. My sincere advice is not to go down this route if you plan to scale. If you have a very small, simple business maybe this can work. Extremely poor!
Thanks for your honest and direct feedback. I'm truly sorry for the confusion during our conversation with you - I agree that we could've handled that better. I take responsibility for that. Regarding the issue that caused the button to load slowly on your theme, I raised it with our product development team to see what we can do to improve things on our side. I realize it's not soon enough to help your business, but hopefully it shows that we really do care about our customers' experience! Best regards, Hannes Bez | Director of Customer Experience
Jan. 29, 2024
PLEASE NOT INSTALL THIS - UNSATISFACTORY APPLICATION We have been unable to sell for several days, until we identified the error. This application has changed its conditions and without warning they are forcing us to take the payment plan. As we have not updated the payment plan, because no one has communicated it to us, they have disabled the purchases of the products in stock. Losing many orders. REGRETTABLE APPLICATION AND REGRETTABLE CUSTOMER SERVICE WHO DO NOT ANSWER.
Hi INDOMITO, My name is Serge and I am the CEO of the company that owns the application pro order now. I am so sorry you are having issues. We want to make sure you have the best product experience and help you ASAP. Our customer service team is reaching out to you directly to help now to make sure we resolve all your issues. If anything is not resolved, you can reach out to me directly at [email protected].
Jan. 15, 2024
the app does not work properly and the support isn't answering, we tried to contact them with no success...
I'm so sorry about your disappointing experience with our app. It does seem from our records that we had a few long conversations with your team in support - I've reached out to you separately to find out more about that experience as well as the issues you've encountered with our app. I hope we can restore your trust in us! Hannes Bez | Director of Customer Experience
Jan. 5, 2024
Chrages on me even after i uninstalled the apps
Thank you for taking the time to let us know. I'm really sorry about this experience. We'll be in touch to work with you to try and figure out what happened. Hannes Bez | Director of Customer Experience
Dec. 30, 2023
Does not work.
Hi team Junethree. We'd love to have a chance to hear more about your review. We've tried to get in touch via email and through your website. We work with many other apparel merchants with great success and we're confident we can work with you to get pre-orders working for your site! We will keep trying to get in touch with you to make things right!
Dec. 29, 2023
Unpleasant experience with "Website On Demand." They claim to be available whenever needed, but their presence is inconsistent. The lack of 24/7 support is a notable drawback. They emphasize their shorter working hours on weekends, expecting understanding even for customers across the globe. The application is challenging to set up and can be confusing at times. I experienced significant stress trying to identify orders for specific pre-order dates. The inability to use partial payment due to my theme not being the 2.0 version added to the frustration. There was no initiative to check my theme by the support team. Overall, their approach is not proactive. I've decided to discontinue using their services.
We are so sorry to hear about your experience! We've been trying to get in touch directly to work through your concerns. Our team prides itself on our customer service and we'd love to work with you to make things right!
Dec. 26, 2023
the app did not even function as preorder , and u asking me for a review, it is showing me add to cart only , and later after 10 seconds its showing preoorder , and customers are yelling at us
Thank you for your honest review. I'm sorry about the issues you experienced. I know my support crew reached out to you to try and figure out exactly what you're seeing, but we haven't heard back from you yet. I would love to fix this problem for you - if you're still open to working with us, please reply to the support ticket or reach out to me directly at [email protected] and I'll make sure we treat this as a top priority! Hannes Bez | Director of Customer Experience
Dec. 14, 2023
impossible to navigate, and does not work correctly. takes way to much time and effort. someone needs to come up with something simple.
Thank you for taking the time to let us know. Since this isn't feedback we typically hear from customers, we've been trying to contact you to figure out exactly what we can do to improve, but I'm not sure we've got a current email address on file. I would love to turn this experience around for you, so if you have not received our emails yet and you're open to chatting about this, please reach out to me at [email protected]. Hannes Bez | Director of Customer Experience
Dec. 11, 2023
Way too painful. Creates Pre-Order options with discounts that you can't modify. Adds both Checkout Now and Pre-Order buttons to the checkout screen when it is only supposed to trigger on zero stock - I asked for support and was told that it was a problem with my theme - which was actually working perfectly before i installed this crappy app.
Thanks for this honest and direct feedback. I'm sorry about the problems you experienced. Our developers are taking a closer look at the issues you mentioned. I do want to note that my support crew did not mean to imply that your theme is broken, but rather that the settings for some of the functions you were struggling with are controlled through your theme and not through our app. This is a common setup for lots of Shopify apps, since they are all integrations with the code that controls your store (which includes your theme). Having said that, we will be looking at that to see if we can simplify the experience for our customers. I will reach out to you in a separate email as well to see if there's anything we can do to make this better for you. Hannes Bez | Director of Customer Experience
Dec. 6, 2023
I was charged after i uninstall it 30-40 minutes later.
Thanks for taking the time to write this review and let us know. That is not default behavior on the app. Did you activate the Email Add-On feature? That is usually the only way to skip the 14-day free trial. I will be reaching out to you separately to see what we can do to help. I would like to at least issue a refund for you. Hannes Bez | Director of Customer Experience
Oct. 23, 2023
SCAM! Watch out! The app didnt work and the 20$ was billed, eventhough there was a 14 day free trial!
Hi Controller Planet, We respectfully feel the need to disagree with what you’ve written here. You would not have actually been billed – rather, when you install an app while on a paid plan, Shopify prompts you to accept the charges but will not actually invoice you until the appropriate time. Of course, if you were actually invoiced, we would be happy to refund you, but our records do not indicate that the charge has actually been invoiced. You also posted this review without reaching out to our support team first, who could have helped you resolve any issues and clarify the charge mechanic.
Oct. 9, 2023
The app's functionality is not compatible with my theme, and they didn't specify the themes they are designed to work with. It has been two weeks since I first encountered the functionality issue, experienced poor response times, and feel like money was wasted on it
Hi Styled Aesthetic, We’re sorry to hear that you’ve had these difficulties with our application. The app is compatible with the vast majority of Shopify themes but does sometimes require additional support for themes with custom development. Regarding our response times, we can see from your tickets that you received prompt support, except during an overnight weekend period. Our support agent replied to your ticket as soon as their shift started and provided next steps on resolution. We’re very positive that our recent feedback will enable your developers to resolve the issue.
Sept. 9, 2023
These guys are literal scammers, and their app is messed up in so many ways. They block you out from using the free version of the app to test things out. And the 14-day free trial is a lie. The moment you click on it, it says you have 0 days left in your free trial and need to subscribe for Premium. I fell for it and subscribed for premium. Eventually, after I paid and my account was debited, I was still blocked out and told to pay another fee. You also need to pay for emails as an additional cost of using the app, meanwhile, other apps in the same category give email for free as part of their premium. I reached out to the support about all the issues I've listed above and they refused to do anything about for 2 weeks. They acted clueless like they weren't one that built the app. One advice: Stay away from this app.
Hello Solar Balls, We’re very upset to read this review. We are certainly not scammers and our app functions well for thousands of merchants. We respectfully disagree with what you have written here. The free plan that the app offers contains limited functionality. The 14 day free trial is certainly not a lie, it offers the features of the premium plan for the duration of the 14 days, after which you would need to subscribe. According to our records, your free trial started on July 5th and your first charge was on July 19th which fits the timeline of our 14 day trial. We can see from your support ticket that there was a temporary server issue which had caused you to lose access, but this was restored within 15 minutes. We’re unclear on what fee you are referring to here, our records only show one subscription fee on your account. The cost that you are referring to for customized emails is an add-on that goes beyond the standard checkout email that shopify provides. This is purely optional and is not required for the main feature set provided by our premium plan. We cannot find a recent record of the interaction with our support team that you are describing. According to our records, the last support ticket was from 2 months ago and all of the issues were resolved during the chat. Stephanie and the Customer Support