PreOrder Now WOD | PreOrder
Pre Order App on Shopify
Rating
4.5
feedback
1,381
chart
#871
All reviews
Rating Breakdown
Review RSS Feed
June 18, 2024
easy to use
Hi 08sircus, Thank you for the time you spent leaving us a review. Can you tell us more about your experience? We would like to know what we can do to improve our app and provide you with a better Pre-Order app. I hope to hear from you soon!
June 4, 2024
easy to use
Hi there Lash Mama and team! Thank you so much for taking the time to share your experience. Can you tell us more? Your feedback is important to us and we would like to know how to improve our app to serve you better. We hope to hear from you soon!
May 27, 2024
Hey there BUDDYBOTTLE and team! Thank you for sharing your review. Can you tell us more about your experience? We would like to know if you have any feedback that would help us improve our app. We look forward to your reply!
May 24, 2024
Store
My Store
Using app
2 minutes
Hi team! Thank you for leaving a review. Can you tell us more about your experience? We would love to have a quick chat with you and discuss the things you like and the stuff that you think can be improved. Your feedback is very important to us, and we look forward to talking to you soon.
May 17, 2024
The Customer Service I received was so quick and handy. James was very helpful to resolve the issue. Highly appreciated!
Hey there BabyRest and team! Thank you for your kind feedback about James! We will ensure that he is recognized for his hard work. In regard to your review, is there anything you think can be improved to enhance your experience? Your input is important to us, and we would like to hear if you have any suggestions. We look forward to hearing from you!
May 10, 2024
Hi Better Batter Gluten Free Flour and team! Thank you for taking the time to leave a review. Can you tell us more about your experience? We'd love to hear how we can make our app better for you. Hope to hear from you soon!
April 22, 2024
Show
Using app
About 2 hours
Total reviews
1
Average rating
4.0
Hi there team! Thank you for taking the time to leave us a review! Can you tell us more about your experience? Is there a specific feature on our app that you would like to be improved? We hope to hear from you soon!
April 14, 2024
Hi there Jalisia Collective! Thank you for taking the time to leave a review. Can you tell us more? Is there anything we can do improve your experience with our app? Your feedback is highly valuable to us and we would appreciate your input. We hope to hear from you soon!
March 31, 2024
Después de usar varios, pre-order now ha sido el único que no me ha generado errores y fallos en los productos de preventa. Si facilitaría algunas instrucciones porque al comienzo no sabes bien para que sirve cada cosa y también la posibilidad de customizar los textos porque quedan algo descompuestos con nuestra imagen
Hi alliwant team! Thank you for sharing a detailed review. We're glad you found our app and that everything is working well in your store. We appreciate the feedback about adding instructions during installation. I agree as well that adding fields where you can customize the text would be very helpful. We can help you with the customizations so your store would look even better. All you need to do is to reach out to us, our support team will be happy to help!
March 22, 2024
Good App
Hey there LEAFCLO! Thank you for the review! We'd love to hear more about your experience. Can you provide us with more information? Is there anything we can do to make your experience better? I hope to hear from you soon! Regards, Sharky Team Supervisor - Pre-Order Now
March 9, 2024
Hi CIUDAD MANGA CR team! Thank you for leaving a review! We'd like to hear more about your feedback. Is there anything we can do to improve the app and make your experience better? If you have any questions or need any help, please reach out to our support team. We hope to hear from you soon!
Feb. 15, 2024
The app can be a bit fiddly but the support is amazing. Had an issue and within 5 minutes of contact support staff had it fixed.
Hi CJade Online Pet & Equine! Thank you for your feedback! We're sorry to hear that you found the app a bit fiddly, but we're glad to know that you had a positive experience with our support team. Providing excellent support is a priority for us, and we're delighted to have resolved your issue promptly. If you have any other questions or concerns, please feel free to reach out. We're here to help!
Feb. 2, 2024
Responsive and helpful tech support! Thank you so much to Alina for the thoughtful troubleshooting!
Hi there Cheyanne Symone and Team! Thank you for taking the time to leave a review! We'd love to hear more about your feedback. Is there anything else we can do to make your experience even better? Please reach out and we'd be glad to help you out!
Jan. 23, 2024
Using app
Over 3 years
Total reviews
2
Average rating
4.5
Hi team! We'd love to hear your feedback about our app. What did you like? Is there anything we can do to make your experience better? Your input helps us a lot in improving our app. I hope to hear from you soon! Regards, Sharky Team Supervisor - Pre-Order Now
Jan. 10, 2024
Early support is effective for onboarding. We've had issues since in terms of Products showing as Enabled for Pre Order - but no Pre Order functionality. As with most 3rd party Apps, these guys are intent on sending Articles designed to fix problems instead of offering genuine service. It's only when you advise of cancellation that you get some movement. Kudos to the first App that actually supports their product and offers genuine value for money - they are thin on the ground. Pleasingly the glitch in their platform that was causing the failure has now been fixed and we are once again operational
Thanks for taking the time to write this review! We appreciate you giving us the chance to improve our product and services. I want to make sure your experience with Pre-Order Now is a smooth ride from now on! Hannes Bez | Director of Customer Experience
Nov. 28, 2023
The service was immediate and and smooth, your company resolved my issue, so far I am very pleased. Amandeep offered great service.
Thank you for your kind feedback! Amandeep is one of our best specialists, he'll surely have a blast once he sees your review. Please let us know if there is anything we can do to make your experience even better! Feel free to reach out if there is anything else we can do for you. Cheers!
Nov. 25, 2023
B
Thank you for leaving a review, we really appreciate it. We'd love to hear your feedback! Please let us know if you notice anything that needs improvement or if there are things that need to be fixed. We take your insight seriously as this helps us continue to improve our app. Thank you for choosing our app! Please let us know if you need any help.
Sept. 21, 2023
Would not recommend this app, I installed it and opened my pre-orders, but so many things went wrong and it has cost me a lot of money. Automatic shopify discounts cannot be used when people place a pre-order via this app. Our customer support had to manual pay back all customers that didn't recieve their automatic discount (and my abandoned chart rate went skyhigh because people didn't buy because they didn't recieve their automatic discount) The app has to load in order to show the 'pre-order' button at a product. So first it shows the normal 'buy now' button, and when the page is completly loaded, it changes to a 'pre-order' button. So when people click fast, they can still order an item that is not available. And the notify-me option doesn't work at all, with the result that I have a list of customers that want to buy my product, but you can not export and I can only one-by-one copy then, search the product ID in Shopify and send a manual email. All together this app has cost me a lot of money and loss of income and I would definitly not recommend anyone to use it.
Greetings Dutchies, We're sorry to hear that the app is not currently working well for you. Regarding the automatic discount problem, this issue is caused by a compatibility conflict between our application and Shopify’s automatic discounts. This occurs solely when discounts or partial payments are enabled within our application while the “purchase option” remains disabled. Our support team had advised you on August 25th to disable this in order to resolve the issue with the other Candy Rack application installed on your store. The loading time that you’ve observed is likely due to other files and/or scripts installed on your store. It’s advisable to optimize your theme by removing unnecessary elements; this should also serve to speed up your entire site. We’re unsure exactly what you mean by this; there may have been a miscommunication here. We have escalated this internally and a member of our team will be reaching out to you to clarify and resolve this issue. We fully intend to fix the problems that you are experiencing and we're very confident that we can get your implementation where it needs to be.
June 25, 2023
I had an issue setting up the app but the customer service team was awesome at helping me resolve this issue. Thank you!
Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that our customer service was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Stephanie & The Pre‑order Now Support Team
June 20, 2023
Josh from Support was super helpful in fixing any issues that came up - thanks so much Josh! Would definitely recommend :)
Hello to our friends at Fox & Fallow Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that Josh was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Tanu & The Pre‑order Now Support Team