Sous Vide Chef review for WOD: PreOrder Now

1 / 5

May 4, 2025

Misleading App. I decided to try the app I was subscribed to the free plan. Under the Basic Plan is show Try it Free for 14 Days. So I decided to try it for 14 days, I cancelled within 10 days and was still charged $19.95. I showed the screenshot to the app developer they said because I used it back in 2020 I am not entitled to Try it free for 14 days then why does it say TRY IT FREE FOR 14 DAYS ? When you click on the try it free no where on the Approve Subscription does it mention anything about if you have used it previously you are not entitled to another 14 days again misleading by the app developer. I thought they where just trying to win me back as a customer which many apps and companies do these days when you have had such a long period of inactivity. Secondly this is the email from Roel on 16th April, I have escalated the issue to our technical team. They usually provide an update within one business day. Once I get an update, I will let you know. its now May 5th and still haven't recieved a reply. Easier to delete and uninstall the app than deal with the team.

Using app

Over 4 years

Total reviews

9

Average rating

3.3

Developer Reply

We're sorry to hear about your experience and completely understand your frustration. Unfortunately, the message about the 14-day free trial is controlled entirely by Shopify and we're not able to edit it, even for returning users. We agree it can be misleading, and we sincerely apologize for the confusion it caused. We also recognize that our delayed follow-up on your support request added to your frustration, and that's on us. A member of our team will be reaching out to help address your concerns. - Pre-Order Now Management Team

WOD: PreOrder Now for Shopify
WOD: PreOrder Now
4.5 star
1,023 reviews

Pre Order App on Shopify

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