JoDis review for PreOrder Now WOD | PreOrders
June 19, 2023
Very bad. Our site is down now. Please get your app together... I even tried to get help from your support which didn't work either...
Hello to our friends at JoDis! Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager at Pre‑order Now. I want to extend my sincerest apologies for the negative experience you had with the app. I'm VERY sorry about this; it is not at all what we aim for. We have sent you an in-app/email message to gather more information. We look forward to working with you again. We do offer 24-hour live chat support from Monday to Friday. Please reach out to us via the live chat feature in the app, and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients, where we can help resolve the issues. We work hard to ensure that every merchant using our app has an A+ experience. Tanu & The Pre‑order Now Support Team
