Dutchies review for PreOrder Now WOD | PreOrders
Sept. 21, 2023
Would not recommend this app, I installed it and opened my pre-orders, but so many things went wrong and it has cost me a lot of money. Automatic shopify discounts cannot be used when people place a pre-order via this app. Our customer support had to manual pay back all customers that didn't recieve their automatic discount (and my abandoned chart rate went skyhigh because people didn't buy because they didn't recieve their automatic discount) The app has to load in order to show the 'pre-order' button at a product. So first it shows the normal 'buy now' button, and when the page is completly loaded, it changes to a 'pre-order' button. So when people click fast, they can still order an item that is not available. And the notify-me option doesn't work at all, with the result that I have a list of customers that want to buy my product, but you can not export and I can only one-by-one copy then, search the product ID in Shopify and send a manual email. All together this app has cost me a lot of money and loss of income and I would definitly not recommend anyone to use it.
Greetings Dutchies, We're sorry to hear that the app is not currently working well for you. Regarding the automatic discount problem, this issue is caused by a compatibility conflict between our application and Shopify’s automatic discounts. This occurs solely when discounts or partial payments are enabled within our application while the “purchase option” remains disabled. Our support team had advised you on August 25th to disable this in order to resolve the issue with the other Candy Rack application installed on your store. The loading time that you’ve observed is likely due to other files and/or scripts installed on your store. It’s advisable to optimize your theme by removing unnecessary elements; this should also serve to speed up your entire site. We’re unsure exactly what you mean by this; there may have been a miscommunication here. We have escalated this internally and a member of our team will be reaching out to you to clarify and resolve this issue. We fully intend to fix the problems that you are experiencing and we're very confident that we can get your implementation where it needs to be.
