Rotorquest Inc. review for PreOrder Now WOD | PreOrders
Sept. 2, 2023
Honestly, the app was pretty cool when it was actually working, but that only lasted about a week. The support team was quick to respond, but it felt like they were kinda lost on how to fix things. If something wrong happens, be prepare for answers like "for your theme specific". I'm using the Dawn theme, which is super common on Shopify, and I didn't mess with the theme code. So, if you're using Dawn theme like me, you might want to think twice about using this app. We had issues with synchronization, and it took them several days without a solution (or even explanation). The last time I checked in on the problem, all I got was a "seen" notification without any reply. Update: I am hopeless trying to explain the same problem to Support for so many days without getting anywhere. Uninstalling the app now.
Hi Rotorquest Inc, We’re very sorry to hear that you’ve had this experience with our application. We’re not sure what you are referencing pertaining to the Dawn theme, as there are no conflicts with this theme and our app, and we did not see it mentioned in the relevant tickets. The synchronization issue was caused by a recent server issue that causes changes to take time to be reflected on the front end. Unfortunately, this issue can be difficult to replicate and surfaces intermittently, which extends the time it takes to resolve. Our developers are currently working to fix this issue, which should be resolved shortly. Although we did reply to you on September 4th, we do apologize for the issues you’ve had here. We will reach back out to you as soon as a fix for the synchronization issue is confirmed and deployed. Stephanie and the Customer Support Team
