Pixie Wing review for PreOrder Now WOD | PreOrders
Nov. 27, 2023
Setup is fairly simple. The issue we have found is that as the app loads last on the store, the add to cart button doesn’t turn to a pre order button until every element on the page loads. We’ve seen a number of customers checking out without the preorder app registering it as a pre order as they clicked add to cart too quickly. This kinda makes it pretty useless - we’re now having to chase all the customers who ordered thinking the product was in stock.
Thanks for taking the time to leave such a thorough review. I'm truly sorry about the poor experience you've had with our app. We're taking your feedback very seriously and are working through it with our developers. I'll also be reaching out to you personally - we've let you down, and we want to make this right! Hannes Bez | Director of Customer Experience
