Kueh Lapis By Mom review for PreOrder Now WOD | PreOrders

1 / 5

Dec. 29, 2023

Unpleasant experience with "Website On Demand." They claim to be available whenever needed, but their presence is inconsistent. The lack of 24/7 support is a notable drawback. They emphasize their shorter working hours on weekends, expecting understanding even for customers across the globe. The application is challenging to set up and can be confusing at times. I experienced significant stress trying to identify orders for specific pre-order dates. The inability to use partial payment due to my theme not being the 2.0 version added to the frustration. There was no initiative to check my theme by the support team. Overall, their approach is not proactive. I've decided to discontinue using their services.

Using app

10 days

Total reviews

5

Average rating

4.2

Developer Reply

We are so sorry to hear about your experience! We've been trying to get in touch directly to work through your concerns. Our team prides itself on our customer service and we'd love to work with you to make things right!

PreOrder Now WOD | PreOrders for Shopify
PreOrder Now WOD | PreOrders
4.5 star
1,431 reviews

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