TrackSpikes.co review for WOD: PreOrder Now
Jan. 27, 2025
I have used this app for 3 years on and off when I need to do a pre order. This time when trying to use it the pre order function did not display on my store which I understand happens with various themes. I contacted support who for the first 2 days just kept refreshing the app and asking me to wait. It still didn't fix the problem. For 4 more days now support keep telling me to wait as the tech team are reviewing the issue. I have not had an update on the issue in days. The support is poor for this app and I do not write this likely as I have never had a problem with the app before. I am left with no option but to uninstall this app and use another one available.
Thank you for sharing your feedback, and we apologize for the frustration caused. Our technical team was making significant progress on resolving the issue before the app was uninstalled, and we regret not being able to fully assist you in time. This is not the experience we aim to provide, especially for a long-time user like you. Someone from our team will be reaching out shortly to discuss this further and find a way to make it right. We appreciate your patience and hope to regain your trust. -Pre-Order Now Management Team
