Lucky Camera Straps review for WOD: PreOrder Now
Sept. 3, 2025
Getting customer support can be tricky if you are a business in Australia, as the PreOrder Now team works 9am-5pm (EST), as this is essentially overnight for us. In saying that I was able to get my issues resolved, it just took a week instead of probably an hour.
Developer Reply
Hi team, Thank you for your honest review. One of our Team Supervisors reached out to personally acknowledge the challenges you faced and share how we're working on improving support for merchants outside of EST. We really appreciate your patience and are using feedback like yours to shape better coverage moving forward. - Pre-Order Now Management Team
Developer
Shopify App Store