Brassica Handmade Meals review for PreOrder Now WOD | PreOrders
Nov. 26, 2020
The app has gone down and all my pre-orders are in chaos...no communication or warning...it was working so well, whats happened?
Hello! This is Sean, the Ops Manager with Pre Order Now. I am terribly sorry about your experience. Around 2pm EST on Thanksgiving Day (last Thursday), an abnormally high level of volume caused our app some sever technical issues. Our Development team went into action, and had our app moved to a MUCH larger technical server platform within 3 hours, and the issues were completely resolved. App has been working seamlessly since then. With our much larger capacity for volume, this same issue will not happen again. I am so sorry that this negatively affected your store. I will email you directly to arrange for a refund! And in the future, you should not experience this again with our app. Thanks SO much for your understanding, Sean & The Pre Order Now Support and Development Teams