Arabesque review for PreOrder Now WOD | PreOrders
Feb. 23, 2021
Quite disappointed with this app. I loved it at the start but for the past 3 months it's been sending my customers emails that their order contained a preordered product when it doesn't. So it has created a lot of confusion. I have contacted support 4 times and then I don't receive a response and they close the ticket. I then have to open another ticket and the same issue happened. Unfortunately I will have to look for an alternative application as I am not getting help to solve the issue.
Hello there, This is Robert, Ops manager for Preorder Now app. We are so sorry about this. We definitely don't want to get you through this. However, it appears that you were having trouble with receiving all our emails. We've been sending emails ever since you've had this issue to date. Would you be able to check your spam/bulk folder? Email us at [email protected]. We respond to every ticket within an hour. Sincerely, Robert
