Habit Heroes review for PreOrder Now WOD | PreOrders
Oct. 19, 2022
App was confusing at best. But mainly did not work. I could not get pre-order button to show up. help instructions were confusing. I requested support and got nothing. then, the app stopped opening all together. So, it was just a big waste of time.
Hello to our friends at Habit Heroes Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now. I want to extend my sincerest apologies for the negative experience that you had with Pre‑Order Now. Our app is being used by a lot of merchants and it has been serving most of them really well. We immediately replied to your request for help but did not get any response from you. Can you please check your spam folder to see if the messages are getting routed there? If you are open to trying our app again, please let me know and I will personally take care of your case. I sincerely hope that you would give us another chance to get it right for your store. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. Regards, Pushpesh & the Pre‑order Now Support Team
