SetuBridge Prescription Lens
The reviews are overwhelmingly positive, with merchants consistently praising the app’s ease of setup, intuitive interface, and strong prescription/lens configuration features. Many users highlight how simple it is to add prescription details, customize RX forms, manage left/right eye options, assign products by collection, and tailor the app to their store’s needs. Several reviewers also note that the app improves the customer experience by making prescription entry smoother, more professional, and less reliant on back-and-forth emails. Another major strength is the support team, which is repeatedly described as responsive, knowledgeable, patient, and willing to go above and beyond to help with setup, troubleshooting, and customizations. The main negative feedback is limited, but a few users mention initial confusion around certain setup steps or wish for more detailed documentation/guides. A small number of reviews also reference issues that required support intervention, such as button display problems or theme changes after updates, though these were generally resolved quickly by the team. Overall, the sentiment is very strong: merchants see the app as reliable, feature-rich, and especially valuable for eyewear and contact lens businesses, with support being a standout differentiator.
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10/10 for this app! Really happy with the Eye Lens app. The overall design is excellent, and the setup and configuration are very easy, even if you’re not very technical. The prescription flow is one of the best parts. Adding prescription details is simple and straightforward, and there are plenty of options to add different prescription requirements. It makes the whole process much easier for both us and our customers. The conditional formulas are also a great additional feature. They give us more flexibility and help us set up the products according to our exact requirements. The app is well designed, easy to configure, and has all the features we need. The customer support is also really knowledgeable and helpful. They understand the app well and provide clear guidance whenever we need help. Overall, a great app with an easy prescription flow, flexible features, excellent design, and really good customer support. Definitely 10/10!
too much easy to impliment and great team support.
The support has been exceptional. Priyanka is very knowledgeable and responds timely. The app is user friendly. I would highly recommend!
I had very positive experience with SB prescription eye lens customer service, Jay was very helpful responsive and professional throughout he understood my requests clearly and made the required changes quickly, I am very happy with the support I received and would gladly recommend their service.
Great app and easy to configure! I initially had some confusion about how to add different lens colors, but the support team explained the process clearly and helped me set it up. Once I understood that the lens colors needed to be added as variants to the add-on product, everything was straightforward. The app is easy to use and works well for configuring eyewear options. The support team was also very helpful and responsive. Highly recommended for anyone looking for an easy-to-use eyewear configuration solution!
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