Industrial Electrical Warehouse review for Pricefy ‑ Price Monitoring
Jan. 29, 2024
The app is not very user friendly for a large catalog. Using GTIN's to match but was finding incorrect GTIN on competitors websites. Changing prices that were $2 to $43,000. Changed one of the 3 products with varying conditions, changed USED to more expensive than our BRAND NEW item. Great in theory but too many bugs.
Dear Customer, Thank you for your feedback. We acknowledge that your issue seems unique, as it has not been encountered by any of our other 25,000 Shopify users. In our effort to understand and resolve this issue, we requested additional information or a possibility to conduct a new import. This would have helped us to determine if the pricing issue persisted and to identify any underlying problems accurately. However, we noticed that your Shopify store was disconnected before we could perform these checks or review the import logs. This step is crucial for our development team to pinpoint and address the specific issue you faced. We are genuinely committed to supporting all our customers and resolving their concerns. It's unfortunate that we didn't get the opportunity to investigate your issue further before the review was posted. We take all feedback seriously and work tirelessly to ensure our service meets the high standards our users expect. We want to extend our support and offer you 3 months free of our service. Should you choose to reconnect your store, we are ready and willing to delve deeper into your issue and provide the assistance you need. We value your business and are eager to help you get the most out of Pricefy. Best regards, Paul Pricefy Team
