Printaura

Dec. 21, 2021

Any issues I've had they had promptly addressed and taken care of. I've never had any issues with anything ordered from them. The shirts and printing are quality and arrive to our customers quick and easy. Their app make it easy to add shirts and get everything setup.

Sept. 23, 2021

OUTSTANDING IN EVERYTHING THAT MATTERS: I have been a graphic designer for almost 22 years and am very picky about printers. I just made the switch to Garment Design on Etsy in 2020 and it took me about a year to find a printer that I could call “home”. I am overjoyed to have found my home with Print Aura for several reasons: 1) PRINT QUALITY: Print Aura puts print quality FIRST. My customers are RAVING about the quality of their Sweatshirts. And this is no small task because the Sweatshirts I use are 50 poly / 50 cotton, which are harder to print on. 2) CUSTOMER SERVICE: Working with Print Aura is like working with a small print shop with personalized customer service. Working with Cheryl, I feel like my orders are 100% cared about. I NEVER have to worry about the typical customer service problems that arise from working with one of the more “corporate” POD companies. Cheryl goes ABOVE and BEYOND in every situation. 3) SPEED: Print Aura consistently ships my orders faster than I expect. My customers love it!!! 4) SELECTION: Print Aura has access to one of the largest selections of garments I have seen, with multiple replacement options to deal with the worldwide stock issues we have been facing since COVID. I have peace of mind going into Q4 that I will have less stock issues than my colleagues that are using other POD companies. Thank you Print Aura and Cheryl for all you do!!!

Sept. 21, 2020

I feel bad writing this review because it’s not a nice one, but if I can save someone else from making the same mistakes I did, it’s worth it. I’m new to the apparel business. I chose Print Aura because they have the best collection of environmentally conscious clothing of any of the print on demand companies, although, I was able to find a great company that has enough to fill my store. I chose Print Aura before I had come onto the App Store on shopify so I had already spent five months with them having test designs made so that I could photograph them and get my website up before I saw the bad reviews in the App Store. When I saw them, I panicked because my communication with their customer service and the quality of their website had already given me problems. Basically their customer support is Monday through Friday via email with one woman named Cheryl. Cheryl would only respond to my email the next day so for example, if I sent her an email on Monday I knew I wouldn’t get a response back from her until Tuesday. She would also only respond to one question per email, so if in my initial email I asked two questions, she would only answer one. At that point, I would ask the second question over again and have to wait another day to get the answer back to that question. Her answers were curt. She was never downright rude, but I could almost see her eyes rolling when she opened an email. When I asked her for help linking Print Aura to Shopify, her reply was, “you just have to push it through.” Push what through?? I decided right before launching my site that I would slowly switch all of my products over to this other company that I had found and phase out my products on Print Aura. My opening day came. I made some sales and I emailed her and asked her if the sales had gone through just to make sure that we were correctly linked up, as she had been so vague about the process, I was nervous about it. I didn’t hear back from her for almost 5 days!! I had to shut my website down and I immediately switched all of my orders over to the other company and dealing with them has been like night and day. Their website is so user-friendly and they have live chat 24/7. I don’t want to name them because I don’t want anyone to think that this review is about anything more than a warning. To sum it up, the customer service at printaura is terrible! They caused me numerous sleepless nights and major major stress, not to mention lots of money. If I had to do it again, I would’ve done things differently, so let me be your trial by error and believe me when I say that there are far better companies out there!!

July 31, 2020

We've had a great experience so far with Print Aura. Their app needs some work but in the end, what counts is the end product that is delivered to the customer. We've already found customer comments about the improved quality with apparel we've have printed through Print Aura. Our market also prefers American Made. Print Aura is one of the only POD providers that has a wide selection of American Made. Keep up the good work.

Feb. 24, 2020

After almost 2 months of trial and error and working with the people at Shopify and Print Aura, I have discovered Print Aura is NOT COMPATIBLE WITH UNDERGROUND THEME ICON. When Print Aura asked me to try a different theme, it works perfectly. If I want to use this program, I have to abandon my $180 theme I changed to 2 simple themes and both work great