Printaura

Sept. 23, 2021

OUTSTANDING IN EVERYTHING THAT MATTERS: I have been a graphic designer for almost 22 years and am very picky about printers. I just made the switch to Garment Design on Etsy in 2020 and it took me about a year to find a printer that I could call “home”. I am overjoyed to have found my home with Print Aura for several reasons: 1) PRINT QUALITY: Print Aura puts print quality FIRST. My customers are RAVING about the quality of their Sweatshirts. And this is no small task because the Sweatshirts I use are 50 poly / 50 cotton, which are harder to print on. 2) CUSTOMER SERVICE: Working with Print Aura is like working with a small print shop with personalized customer service. Working with Cheryl, I feel like my orders are 100% cared about. I NEVER have to worry about the typical customer service problems that arise from working with one of the more “corporate” POD companies. Cheryl goes ABOVE and BEYOND in every situation. 3) SPEED: Print Aura consistently ships my orders faster than I expect. My customers love it!!! 4) SELECTION: Print Aura has access to one of the largest selections of garments I have seen, with multiple replacement options to deal with the worldwide stock issues we have been facing since COVID. I have peace of mind going into Q4 that I will have less stock issues than my colleagues that are using other POD companies. Thank you Print Aura and Cheryl for all you do!!!

July 31, 2020

We've had a great experience so far with Print Aura. Their app needs some work but in the end, what counts is the end product that is delivered to the customer. We've already found customer comments about the improved quality with apparel we've have printed through Print Aura. Our market also prefers American Made. Print Aura is one of the only POD providers that has a wide selection of American Made. Keep up the good work.

Jan. 16, 2020

THEY WILL STEAL YOUR MONEY We got $2000 stolen by Printaura. We're dealing with it for about the month and Printaura refuses to refund them back. The worst of all is that they just charged us for $2000 in 2 transactions without any shame. Without any orders coming in. And after you contact them they basically say to you "yeah, we will refund them back once you win the case on PayPal against us". THIEVES! That's all they are. Each and every one of them! Their customer service is by far the worst the world has ever seen and will not help you with anything. But I guess they were not meant to be helpful. If you want to have your money stolen just like we did, go ahead and install their app. If you do want to help yourself out stay away. Staying away from this company is all it takes.

Aug. 26, 2019

As others have said, I really wanted to like Print Aura. I liked their selection of Bella Canvas apparel and thought it would be a perfect match for what my store needed. That said, if I could give ZERO stars for everything Print Aura -- customer service, support, interface, and the ultimate product -- I would. Their interface is absolutely terrible, mock-ups are only for YOU -- they are NOT used when you order. What? They have a standard place that they stick a standard size 8" piece of art. Special request? Forget it. The amount of time I spent (stupidly) trying to get the support I needed, set my business back about a month and I have zero to show for it and I paid full-price for the privilege. No matter how many emails I sent, phone calls I made, attempts I tried to get clear communication, it did not happen. I ordered 5 test shirts and 100% of them were exactly what I DID NOT WANT and had written about repeatedly as to avoid this issue. I could not have been more clear that I needed to communicate my creative needs and questions. I asked a series of clear and bulleted questions and only get a few vague answers. And when I didn't get the answers I needed, I tried to cancel my order, but they had been shipped. No apologies, no "how can we help you be a satisfied customer?", nothing. Buh-bye, Print Aura. Moving on to Printful where we should have begun. Their customer service is AMAZING and it's clear they're far more knowledgeable and helpful than the above mentioned.

Oct. 4, 2018

I like Print Aura. I think many of the bad reviews must be written by their competitors because their service has been very good. There delivery times have been very good. They ship to my customers all over the Planet, even to China. They are the only drop ship partner I have found that has a selection of organic cotton and other eco-friendly options. There customer service is better than most apps that I use. They always respond to emails in a timely manner. The syncing was easy and I always get emails immediately after a customer s buys a product that is synced through my shopify store and I get notifications when the product is delivered. When I have had a print that I was not happy with they replaced it with out a hassle. I would like to see even more 0rganic cotton options and maybe some recycled yoga legging options. nothing is ever perfect in my mind so they get a 4 star rating. If I could give 4.5 stars I would.