Printaura

Sept. 11, 2018

I used to have to ship all my tees from my house - now Print Aura prints them and ships them for me. They have a great selection of tees to choose from and excellent customer service. Every time I have a question they get back to me right away and whenever there is an issue that needs to be fixed, they correct it and make it right.

Aug. 24, 2018

I ordered two t-shirts as a test.. one organic bamboo fabric and one organic hemp fabric (both with organic cotton blends). One t-shirt used a white undercoating on the design as they recommend and the other did not. One advantage they have over other companies is that they do have a few organic products, and that is why I took the risk after reading the reviews. The quality of the organic t's are not bad, but there are many problems with the website and product building process. The technology is really dated so the process becomes slow, confusing and prone to mistakes. They don't do any quality control on their end so you won't find out if there is a problem until you or the customer received the product. They really push you to use a white undercoat on your designs but the printing quality with that process is bad. It ends up gummy and sticky and in my case the white undercoating showed through the graphic in spots. The other t-shirt I got had no white undercoating so the quality was much better... if I order from them I would only use designs that don't need a white undercoating. Also on the negative, the t-shirts arrived stuffed into a small pack with no thought to presentation... your customers will receive a wrinkled smelly mess. The wrinkles and smell was quite bad so I immediately washed the shirts... the bamboo shirt shrank a good size and a half... from an XL to probably a medium or a small fitting L. The hemp shirt shrank a normal amount so it was fine. The fabrics do feel nice but do not seem terribly durable. Also the tags were a bit discolored like the shirts have been sitting in a warehouse for a long time. All in all I wouldn't use print aura for standard products as there are way easier options... really they need to improve their technology to be competitive. And I would not use their Bamboo shirts because of how much they shrink. I would probably order their hemp shirts with no undercoating since that seemed like a good combination.

May 18, 2018

They entice you with their selection of sweatshop free/eco/american made apparel, then they send you the nice garments with garbage printing.

May 7, 2018

Installed....uninstalled. That's how far I got. Just poor web/ux design. I didn't bother fumbling around it.

April 13, 2018

I like that they carry organic and hemp shirts. But it's anything but easy. I feel like I need the Rosetta stone to figure out how to mock up and order the products.

March 12, 2018

Absolutely horrendous. They've messed up an order we placed twice now! It was only a simple reorder of a product we've ordered multiple times. The first time the items came with the artwork about a third of the size it usually is. I contacted them via e-mail, no response. Then tried phone, no response. Then their contact form box, finally responded almost a week later. It took another week of back and forth e-mails to get them to send me a replacement. We finally received the replacement and our black artwork is yellow! I've sent an e-mail but who knows how long it will be until I hear back from them. My customers are furious and so am I. Don't waste your time on this app.

Dec. 13, 2017

Service is non-existent. Tried them for one product and ordered a sample. It came promptly enough, but the artwork printed out of proportion and they did not follow the mockup correctly for sizing. I'm still waiting for a response after emailing them twice over a week ago. No live chat, call their phone number and all you get is an automated message saying they can't take your call right now. Agree with everyone else about their app's UX -- it's horrible.

Oct. 24, 2017

Slow turnaround time and overpriced. Terrible customer service. Much better options out there.

Oct. 12, 2017

Selection is great. But the website is tedious and outdated. They don't understand the needs of their customers in creation process. If they had an easier software to use and mock up, they'd be the winners.

Oct. 10, 2017

Their selection is great which makes for their shop to have great potential compared to other stores (i.e. colors, pocket tees). However, their website is really slow, hard to navigate, hard to use, and there's too many variables we have to fix and create on our own in terms of my images. Printful has been much much easier to navigate and I'd rather have good quality and easy to use companies. For example, I was so excited that they have pocket tees but you have to create your own mock up images using other softwares so it was quite disappointing. You can't visualize what the shirt will look like on print aura. I called customer service regarding this but they just gave me the run around and basically said they can't do anything about making the process easier for me. Might be something to consider, Print Aura, because the potential for making it a great company is there but your website is way too hard to navigate with too much extra work for business owners. Glad I tested it out before I put it up in my shop!

Aug. 22, 2017

THE WORST DROP SHIP COMPANY ON SHOPIFY. Customer Service is HORRIFIC. THEY DO NOT CARE ABOUT YOU AT ALL. You may have one or two orders that are ok, if you have one that isn't good luck trying to resolve anything with them. Pure incompetence. Should have paid attention to the bad reviews over the few good ones.

Aug. 14, 2017

Their service is on point. Fast shipping (very) and they offer an optional additional $1 rush shipping. You can really get customized with your brand through them, they offer options to take your business cards you send them and slip in the package. Customer service is always in touch with you if there is any issues. Friendly staff and quick service.

Aug. 4, 2017

I was a little hesitant to use PrintAura because of some of their reviews, but decided to give them a shot because their selection is huge. I've been really pleased with the print quality and have only had one problem. One of the shirts had several small holes from where the printing solution had dissolved the shirt fabric. Panic! What if that had been sent to a customer!? I sent pictures to PrintAura and explained the problem. I'm giving them a 5 star review because of the response. I sent the complaint off in the middle of the night. Within a few hours, I checked and saw that a replacement was already being processed. It was like 6 am, and way before normal business hours. I didn't get any notification, they just started fixing the problem. A little after 9 am, I received an email apologizing and officially informing me that a replacement was on its way. They explained what happened and assured me that it is a rare event. I cannot complain about their customer service. I was blown away by how fast and easy it was to get this fixed. I may end up with a customer who gets a similarly damaged shirt, but with PrintAura handling everything so fast I'm confident that I can keep my customers happy.

May 23, 2017

I downloaded the print aura shopify app because I felt as though the current t shirt fulfillment company did not have enough selection of products for my customers (i.e t shirt and sweatshirt styles and colors). After doing some research, I found print aura and was impressed with the variety of products they had. Still being weary because of the mixed reviews they have received, I decided to just create one sweatshirt through print aura on my website, and ordered it for my self to see what the buying process would be like for my customers via print aura. I was excited when I received my sweatshirt so quickly, only a few days after I had ordered it, but was really disappointed when I opened up my package. Their print quality was horrible, and the graphic on the back of the sweatshirt was already peeling and stuck together. I'm so glad I tested their products before selling them to my customers, I can't imagine how absolutely embarrassing it would have been to have my customers receive such a low-quality product.

April 25, 2017

Great service, always helpful. Willing to help their customers. Enjoy working with them.

April 20, 2017

Not impressed at all. The customer service is rude rude rude! After reading everything in the Image Guidelines, I began building my store... only to find out I wasn't saving my images as CYMK - My bad! But them after REDOING everything, I stumble upon their YouTube page where I learn that the images need to be rasterized before uploading... a step that is NOT mentioned on their Image Guidelines page. When I asked why this video isn't listed, and if there are any more steps I need to know about, I was directed to the Image Guidelines page. The company give you NOTHING but the run-around. It's sad really, because the potential for greatness is there! Unfortunately, they don't understand the meaning of professionalism.

April 9, 2017

Their website is extremely slow. Almost unusable!!!!

March 24, 2017

I spent several months comparing t-shirt fulfillment companies and choose Print Aura based on the research. I am probably the biggest critic you want to ever run into, so I write this review with the strongest convictions. I realized within one week that I made the very best decision for my t-shirt company. The company's staff have been responsive to my phone calls and emails. One email was just seeking comfort that I had done my mockups correctly. Yet, they responded and gave me the reassurance that I needed as a newbie. The most impressive thing was I launched my website on Monday and by Friday, Monday's customers already had their t-shirts in hand. We went with the Next Level premium tees for our men and Bella Canva for women. We are blown away by the quality of the tees and the print on them. Our packages arrive with our brand clearly indicated. I wish I could post pictures of how awesomely packaged my products arrived. I almost shed a tear, that's just how happy I was that I chose the right business partner in Print Aura. My product is in the best hands. It takes a lot to impress me and I'm rarely blown away, but I've been both this week. I'm happy!

Feb. 11, 2017

More like Print Awful. No one ever answers the phone when I call and email responses are often inconsistent, "canned", condescending, and rude. When my customers receive crappy products it reflects poorly on me and my brand! PrintAura does not act like a partner at all. It seems ALL they care about is padding their pockets while cranking out as many products (regardless of quality) as possible... Because, I mean, after all... if there is an error in an order it doesn't reflect on them whatsoever. It reflects on us (the small business). We get to take the brunt of the upset customer's irritation and loose money because of their careless mistakes. They have absolutely no skin in the game and it shows in their customer service. I have had issues with a high percentage of my orders. I simply asked about quality control. The response I got was "Thanks for voicing your concern. There is most certainly a lot of quality control over here. However, we ship out a lot of products and errors can occur." IF the level of quality control going on was what they claim, there is absolutely NO excuse for the number of errors that have occurred. When I responded to this asking them to call me to sort this out the response I got was, "Phone support is very limited this time of year due to the holidays. Emails get priority with us. I have already made it clear to you that due to the volume of products we print and ship, human error can occur. When we are notified of an order error (via email with the order number and a photo), we can replace the order or issue you a refund. If you have orders that need either a refund or a replacement, please send us an email per order and include the order number and a photo showing the issue." 1. There has NEVER been an apology for any of these issues and saying things like "I have already made it clear to you" without any sort of "we are sorry this keeps happening" is really rude. 2. If your production volume is so HUGE that errors are occuring to this extent maybe hiring some extra quality control personnel would be helful. 3. By the time you let orders with problems (missing packing slips, incorrectly printed garments, damaged garments...etc) ship to our customers it's too late... an impression has been made. I get that some mistakes and issues are just a part of doing business... but come on. AND!! to get this "promised refund" is extra work for us, not only do we have to try to help our upset customer we also have to spend extra time to submit photos and order ID info in "separate emails" to Print Aura. It's just crazy. I am beyond frustrated. I have tried to approach these issues with understanding and grace... but that last email I received was the final straw. I have only been working with them for a couple months and the amount of errors and lack of positive customer service interaction tells me it's time to find another option. I'd say steer clear of this company.

Dec. 12, 2016

I can only speak for the phone cases and pillows. They are both of good quality. HOWEVER, beware - print aura does not do quality control and if there is an issue with your images, they will not contact you like Printful does. I had a customer receive a pillow with nothing printed on the front! I am astounded that no one on the production side thought to contact me to let me know there was an issue. Instead, they shipped the product and I got a refund request from the buyer, who was understandably upset. The issue with the image was my fault, but only because I did not watch the how-to video, which they don't tell you is a must when creating the images. I followed the image guidelines as described underneath the video and unfortunately there was a step I didn't know about that you could only know about through watching the video tutorial. Lesson learned. When trying to reach customer support to figure out what I'd done wrong, they kept sending me back to the image requirement page on their website, which was not helpful to me at all (since I was under the impression I'd done everything correctly.) I asked for a phone call back to discuss the issue so that I could be clear on what to do in the future, but got a second email, yet again sending me back to the image requirement page of their website. In essence, good products but really poor support and their image uploading system is not very intuitive so be sure to read every single thing and double check you've done it all correctly. You will not be notified if you've made an error, and PrintAura could care less if you have - they'll just print your product regardless of whether or not it makes sense to do so.