Printaura

April 6, 2016

Very frustrating. Very disappointing. Very unprofessional. I could go on. This is the worse experience I've ever had with an app on shopify. How do you offer a complicated product (sure it's easy to install, but then you have to set up your business on their website to sync with your shopify store, and it's complicated and time consuming) and NOT offer the ability to talk with someone? I feel so cheated, I put the time in to read everything on their website, I watched all the videos, and STILL I had questions when I started to go through the process; like I said, it's complicated and all that information sometimes doesn't make sense when unexpected things happen, and you simply NEED to be able to talk with someone. That's why I feel cheated, I did my homework, did the research and when I needed someone to assist me to get over the hump, and they failed me each and EVERY time. EVERY time I called this company I got a voice mail telling me someone would call me back if I left a message. How do you go through a complicated set up process and have to send them an email, write them a message or leave them a voice mail and then wait for them to reply in half a day to a full day later? Then when you get the reply, if they misinterpreted what you were saying in your message, you have to wait another half to full day for someone to get back to you. Completely frustrating. Completely disappointing. Completely unprofessional. Seriously, a complete waste of time!

Jan. 25, 2016

Horrible turn around. An order was placed on January 13th and they sent an email on January 25th saying "The B100 - 6-12 mos - Berry in this order is currently out of stock. Would you like to replace this with a different color? Let us know. All the best," No apolog, nothing. I would NOT put your trust in this business unless you want to sabotage your business.

Nov. 16, 2015

If there was an option for no stars Print Aura would receive it! I consider myself a perfectionist to an extent and the idea of having someone print and ship my products to customers without me laying eyes on them first terrified me and the results of my experience with Print Aura is exactly why! 1. The turn around time was horrible. I placed an order well before any customer to "sample" the printing and it took a couple days short of a month for my order to ship, so I had customers receiving orders before me. 2. I placed an order for four items and each of them had a different print size. A tank top had the back design printed on the from and back! One customer even had stains on the front of her tank top. 3. The garments smelled!!! When you open the package there was a stench that hit your nose. I understand ink may cause this, but it should NOT be shipped to customers this way!!! 4. Customer Service was lacking. They now have a phone number listed, but didn't at the time I utilized the app. I had to send a message and wait for a response. I choose this route because I don't have the capability to purchase and hold my own inventory at this time. Printing by demand was going to allow me to fund that next step. Now my store is on pause due to this horrible service. If you are serious about your brand and quality DO NOT USE THIS APP!

Aug. 6, 2015

Update** Print Aura fully refunded both orders and put money in my account with them should I decide to give them a second chance. Their support staff worked well with me to refund my order and assured me that what had happened was rare. My experience with print aura is extremely unsatisfactory! I have made two orders from them. The first I paid extra to rush through the printing process and paid extra for the quickest delivery. That was 2 weeks ago and I still do not have that order. I made a dumb decision and decided to make a second order, because I needed shirts fast and just thought the first order would be a day or two late. So I ordered a second time, this time I actually received shirts. However multiple shirts had stains on them. One has a black goo on it that will not come off. If I could upload pictures I would. DO NOT USE THIS PRINT/SHIPPER!!!!!!