Printbest: Print on Demand
Printbest Print on Demand - Shopify App
Rating
3.9
feedback
36
chart
#2,314
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
3%
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Less than a month
14%
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Less than a year
75%
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More than a year
8%
Reviews Summary
PrintBest has received mixed reviews from users. Positive aspects include excellent customer service, easy integration with Shopify, and a wide selection of quality products. Users appreciate the quick response to inquiries and the timely correction of errors. However, negative feedback revolves around issues with print quality, misleading information about print area size, and concerns about the restocking fee for cancel requests. Some users have experienced poor print quality, including crooked designs and blurry edges. Additionally, there are complaints about the restocking fee and misleading advertising regarding the print area size.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 11, 2022
Printbest will deduct 20% restocking fee for each cancel request. Product time up to 10 days for T-shirt Don't believe in them
Sept. 1, 2022
If I could give a 0 star rating I would. I really encourage people to steer clear of this app. Print quality is very poor. Customer service is absolutely horrifying. I have ordered 4 shirts with the same design for clients, the design washed off on all 4 shirts, and all were washed according to instructions. They blamed the client and took no responsibility. They asked that the shirts be destroyed before issuing a refund. I have never been so embarrassed by providing such a poor-quality product to clients, then having to ask them to destroy them. I am actually mortified by this. I just worry that they will not follow through with the refund. I have never been so stressed having to deal with any of the other POD apps here. I also use Printful and Printify and both are lovely. The prices here may lure you in, but it is not worth it. Beware!
Hi Pink Dog Initiative, we're sorry to hear about this experience. We will be reviewing this situation with production and customer service to see how we can prevent these issues from recurring. A representative will follow up with you shortly to finalize an amicable resolution upon review of the additional evidence supplied.
June 9, 2022
I seriously considered using PrintBest. I ordered one sample and the print quality was terrible. The design was completely crooked (off by at least 10 degrees) and the edges of the design were blurry (and in some cases double lined). So it's not just one but two quality issues. Also, the print area is two inches smaller than competitors and they only ship within Canada and to the lower 48 states in the U.S. The ordered printed and shipped in just over one day and arrived within 7 calendar days. But that doesn't make up for the low quality. It would be embarrassing to send this to a customer. I have no idea how they thought it was good enough to send to me, which means there's no quality control (they aren't checking the product after printing and before they send it out) so it's likely to happen again. Very disappointing.
Hi Bark Nut, we regret this order was not as expected. Please contact us directly by sending a support ticket or emailing [email protected] so that we can investigate this issue further and see if we can find a resolution for this order. It would also allow us to raise the issue with production so that we can address it moving forward and minimize the risks of this recurring in the future. We appreciate your feedback!
Aug. 3, 2021
PrintBest customer service is rated 5 stars. Responds in a timely matter and corrects errors quickly. The quality of printing is superb.
June 14, 2021
I found this app easy to use overall - it was easy to learn the system and properly set up my online store. Thank you PrintBest team!
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