Poshology review for Printful: Print on Demand

Sept. 2, 2017

I normally do not write negative reviews but I'm so furious with the horrible fulfillment time that my very first customer is getting, or not getting if you want to get technical. So, basically my very FIRST customer ordered a shirt on Aug. 23rd. It is now Sept. 2nd and the shirt is still in the printing stage. The ship out time on the order says between Aug. 29th & Sept. 1st. So of course now it's the weekend and I suspect at this point it'll be another week. It's come to the point where I feel I have to offer this customer a free product from my other collections due to me and the customers inconvenience. This is completely unacceptable and I keep getting the run around on why it hasn't been printed and shipped yet. They told me the tshirt when printed over 4 times, didn't meet their quality control, but the strange thing is this shirt had been ordered after hers and theirs went out the next day after they ordered it, the same exact Tshirts! No quality issue there. Not to mention that I ordered 3 samples of this exact shirt design and everyone received them in a decent time frame without issue. Incidents like this make me want to try other print on demand services or just print ourselves but I've been trying to be so patient but my patience is running very thin right now. I could see if maybe they offer a print/delivery policy something similar to dominos pizza where if it's not delivered within a certain time frame your pizza is free lol... but nothing! No apology, no rhyme or reason, just nothing except for you and your customers to wait for something they paid for. I've put ship times on my website in regards to lengthy times just as a precaution but it's now been 10 days plus the weekend, plus the Labor Day holiday, and hoping they send it by Tuesday Sept. 4th will put this order at 13 days and that's "IF" they ship it on Tuesday. So messed up, smh.