Alphly review for Printful: Print on Demand

Nov. 27, 2015

We're downgrading our review rating from 5-stars to 4-stars. Here's why. We've spent a few months using Printful with our apparel store and spoke with the people at customer support plentiful of times. As another person mentioned here in the Shopify reviews, they do indeed, treat you as a consumer and not as a business relationship. There is no friendly business relationship with these people. In all the times we spoke with them, it felt like we were speaking with a copy & paste robot. No smiley faces or insightful comments about our store or design. They just want to get right to the point and push us far away as possible. There was one time where we saw a dead store on the "used by" page. We sent them a message and asked if we could be featured on that page. They sent us a message back saying they'll consider it. The next day, they rearranged the store on that page and replaced the dead store with another one other than us. We were quite disappointed that they didn't send us an email back saying they were thankful for our comment or at least apologising for not being able to put us up on there. No communication whatsoever. Another thing to mention is the quality of T-shirts you'll receive. The fabric of the T-shirts are nice, nothing wrong with it. The printing quality, however, is not the best. The printing of the inside label that we received was like an eraser on fabric. If you rub it a couple times with some friction, it'll start fading away. We sent an email describing the quality of T-shirt that we received and they sent back a standard copy & paste thank you and we'll look over this, etc. We were expecting for them to add some truthful comments or an insight of what the real expectation is. Overall, the people at The Printful will treat you like a regular consumer. Between The Printful and us, there is absolutely no friendly business relationship from what we see. *This review may change as we use The Printful for a longer period. We're only 4 months in as of this review.