OsoPorto review for Printful: Print on Demand

2 / 5

Feb. 22, 2020

I've used Printful for 4 years and while their Shopify integration and online interface is top notch, easy to use and far superior to their competitors, their products and service are a mixed bag. You definitely have to test individual items and stay on top of every order. Some things, like their unframed prints, are great. Other things, like their shirts, are not a quality I could comfortably charge anyone money for. Still others, like hats, are sometimes great, and sometimes bad. Their biggest struggles seem to be customer service and shipping, which have gone drastically downhill in the last year. Customer service, if for anything more than a replacement for a faulty order, often seems to have language issues in understanding details and situations, leading to days of back and forth before getting resolved or given up. Packages often take longer to deliver and seem to disappear for a day or two in the midst of tracking their progress, especially since they have switched to DHL. Orders from California are almost always good, those from North Carolina often seem to have more problems. When an order arrives faulty, they do make it up quickly with a replacement or refund. That said, these are the big guys with tons of customers. They've been around longer than their competitors and aren't going anywhere, but it feels like they keep growing and somehow never get over their growing pains. They aren't awful; they're worth using, but be sure to test each product first, and don't rely on them as your only product source.

Using app

Over 5 years

Total reviews

8

Average rating

3.6

Developer Reply

Thank you for your review, we appreciate your feedback! The quality of our services and products is very important to us, which is why we're sorry to hear that your experience with us has not been fully positive. Our platform is constantly evolving and we take your feedback into account while we work on improvements to the services and products we offer. We do suggest ordering product samples with your designs on them before you offer them in your store, in order to evaluate the product and print quality. This is why we offer monthly sample orders with a 20% discount and free shipping to select destinations. Be sure to reach out to us at [email protected], if you have any additional feedback, as well as any questions or concerns! - Vita

Printful: Print on Demand for Shopify
Printful: Print on Demand
4.7 star
7,243 reviews

Sell custom print-on-demand items on your store | Printful

Developer
Shopify App Store