Dad Bod Tees review for Printful: Print on Demand
Dec. 8, 2020
Cost - can't beat free Ease of use - probably the most intuitive site out there Customer Service - REALLY sub par. Slow to respond in chat. Rarely respond to email. Long waits on the phone. Have never offered any viable resolutions to my issues. Speed of printing and delivery - slower than molasses. If getting things to your customer on time is a priority, this is not your service. Since Covid has struck, they've been worse than usual - and there's no customer service help to be found regardless of what channels you try to contact them on. Accuracy of orders - maybe 85% of my orders are correct? And Printful has yet to offer resolution to orders that were printed or shipped incorrectly.
Hey there, Thank you for sharing your review with us! We are truly sorry to see your time at Printful hasn't been the best lately, but we hope we can improve it moving forward! We also wanted to note that we pride ourselves in the high quality of our products and services, which is why we evaluate each problem report in great detail, to make sure that we provide you with the best services possible. According to our internal investigation, we see that all your emails and chats have been answered in a timely manner. Our support phone lines have been unavailable since the beginning of the year as we focus on assisting our customers via email and chat. I have sent you a follow-up email directly so that we can gain more insight into your concerns and provide additional information and hopefully a solution! We hope to hear from you soon! -Lauma
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