LARSOC review for Printful: Print on Demand
Jan. 16, 2019
SHIPPING, SHIPPING, SHIPPING! I use different companies for different things I want my designs printed on. I am currently in BETA testing mode with Printful as my Print-on-demand service for my designs. I need shipping to be EASY, not complicated. I also need it accurately calculated at NO EXTRA COST to me or to my customers. What my customers see during checkout should be the same as what I pay to Printful for shipping provided. If Shopify charges my customer $6.50, Printful should not charge me $6.51 or $6.49. It should charge me exactly what the customer was charged. I do not want to setup complicated weight based shipping groups. It doesn't work well and either causes me to OVERCHARGE or UNDERCHARGE my customers. My customers, mostly VETERANS, DEMAND and DESERVE accurate shipping rates when checking out. It shouldn't be complicated for the software either in Printful or Shopify to know the shipping location and decide to use Shopify's shipping rates or Printful's. It's 2019, not 1998. When I joined the live chat to ask for assistance, they tried to UPSELL me to fix the problem. This means it's possibly an issue they know about and refuse to fix as it's profitable to not fix it. From the MUGS and PHONE CASES I've tested thus far: Print quality has been GREAT! Goods delivered on time as estimated on their website. Packaging is good. Only 3 stars as shipping can help grow or kill a business.
Hi! Thank you for your review! It's certainly appreciated! Thank you for providing your feedback on the shipping options and we're happy to know that your experience with the print quality has been positive! Regarding shipping, when setting up the integrations, we add as much functionality as we possibly can while taking into account the limitations of the integration. Different platforms might have different shipping setup options such as live rates and flat rates, and on some e-commerce platforms, the live rate shipping option may cost an additional fee. However, with enabling the live rates, your customers would be able to choose the shipping option they would like to have the order shipped and you would be charged the same amount. We definitely try to implement as many features as possible to make the app a comfortable experience for our users and feedback regarding the features we already have or you would like to see certainly helps us! In case there's anything else you'd like to share about your time with Printful, let us know at [email protected] anytime!
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