CREATE37 review for Printful: Print on Demand
June 18, 2019
THIS APP IS NOT WORTH YOUR TIME TURN AROUND NOW!!!! WHERE DO I START. ILL MAKE IT SHORT I ONLY HAVE 100 CHARACTERS OK.... 1. CHARGED ME FOR A TEST RUN AND OR ORDER AND WOULD NOT REFUND ME. BTW, SHOPIFY DID NOT CHARGE, THEY GOT IT WHY DIDN'T PRINTFUL? PRINTFUL KEPT ON REFERRING TO THIS SITUATION AS "THE SITUATION" BUT NEVER EXPLAINED WHY. IM STILL WAITING FOR THAT ONE. SOMETHING TELLS ME ILL CONTINUE TOO. 2. THE NECKLACES LOOK LIKE THEY CAME OUT OF A GUM BALL MACHINE. 3. THE COLORS BLEED TOGETHER ON THE THE FIRST 15 BACKPACKS BECAUSE THEY DID NOT CHANGE THE CARTRIGES CORRECTLY. THE LAST 6 TURNED OUT NICE. THE FIRST 15 WHERE COMPLETELY USLESS AND THEY WOULD NOT REPRINT THEM, INFACT THEY DEBATED WITH ME AND WOULDN'T EVEN REPRINT ONE. THE BAGS WERE SO DARK I COULDN'T EVEN TELL WHAT I WAS LOOKING AT AND THE'RE MY DESIGNS. 3. OVER ALL COMPLETELY VAUGUE, DISORGANIZED AND REALLY NEED HELP WITH CUSTOMER SERVICE, AND OVERAL AWARENESS TO THE FULLEST. 4.RUUUUUUUUUUUUUUUUDE!!!!!!
Thank you for your review! We're truly sorry to hear that your experience with us has not been positive, but we do hope to improve it moving forward. It is certainly important to note that any test orders that you place on Shopify would also need to be cancelled on your Printful Dashboard directly, as we have no indication of them being test orders on our end. We truly appreciate your feedback in this regard and will look into solutions on how we could handle these type of instances in the future. We're also truly sorry that our explanations of the situation you encountered seemed confusing. We are happy to assist and offer reshipments or refunds of any fulfillment concerns, but we do also expect you to upload print-ready files for the best print results. I suggest checking in with this blog, for some tips on preparing your designs: https://www.printful.com/blog/everything-you-need-to-know-to-prepare-the-perfect-printfile/ We'll continue our correspondence with you via email and hope that we can reach a solution for any issues you've encountered! :) - Vita
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