SAINT PHILIPPE PARIS review for Printful: Print on Demand
Dec. 4, 2019
Update: Still 1 star review. Printful has sent a client a product from another store. This made my brand look extremely unprofessional especially since that brand had warehouse items of way lower quality. They are not even bothering to reply and solve this issue. Been using printful for 3 years. I think it is safe to say that I have issues with 50% of my orders. They just shipped the wrong product to a client from warehousing, and more than half the shipments either get lost or are bounced back. They lack better and more reliable shipping options - especially internationally. Shipping internationally usually only has 1 tracking option and for some reason they always charge huge duties on arrival - way over ticket price. This is a real bummer since they have a state of the art facility which i've been to personally and I am sad to be forced to leave them since I can't operate a reliable company with an irresponsible supplier like Printful.
Thank you for your review, we truly appreciate hearing from you! We are also sad to hear that you haven't had a positive experience with our services, but we hope that we can improve our collaboration moving forward! If your shipments are lost in transit, we can offer a refund or a reshipment to you of these shipments. You can also reach out to us about any wrong products sent to your clients. As these orders are fulfilled by human hand, mishaps of this type can sometimes occur, but these should definitely not be the norm! If shipments get returned to us, this is usually do to the wrong address being submitted on the order or your customers not claiming the order, you can see more on this in our Return Policy here: https://www.printful.com/policies/returns We are also always happy to check in with any concerns you may have and assist, whenever possible! The duties fee shipments incur upon arrival in the destination country are charged by that country's Customs Office. Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, specific country limits, and also other factors based on the product itself. These fees are paid by the end customer to appropriate customs agency. You can see more on this in our FAQ here: https://www.printful.com/faq/general/77-who-pays-the-customs-duties-taxes- We appreciate your feedback on our shipping options and would love to hear more from you, so don't hesitate to reach out to us by sending an email to [email protected]! :) - Vita
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