Dominican Girlfriend review for Printful: Print on Demand
June 18, 2020
Review #2 I have orders that have been waiting way past the fulfillment days more than 28 days. Instead of making sure my orders will be processed in a timely manner all they do is send a generic message. They have not been properly marking my products as shipped. Leaving customers wondering why they haven’t received a tracking number. I have my account automated so they can properly process my orders which they have been doing a poor job. Review #1 The 'quality control' feature must be the biggest scam feature that Printful has. I don't think caring humans even check the products. I have contacted them multiple times about embroidery orders such as snapbacks being mailed completely damaged. Their machines do not seem to handle simple jobs, they are shipped with unreadable text. I have custom orders that have been shipped twice in terrible quality. It's an embarrassment when a customer has to receive damaged merchandise twice.
Update: Hi, thank you for your updated review! We are very sorry that the orders are experiencing fulfillment delays! All of our teams are working diligently, but production delays are currently expected. We hope to catch up with the order volume soon and we recommend following our updates on this page: https://www.printful.com/covid-19. We are sorry to hear that there is an issue with the order status updating! We will follow up with you to gather more details on this problem and we'll assist with resolving it! Original response: Thank you for your review, we appreciate your honest feedback! We're also sorry to hear that your experience with us has not been positive, but hope that we can improve it moving forward. I wanted to assure you that we take pride in the high quality prints and products we offer and take your reports of fulfillment issues very seriously. I understand that you are currently in direct communication with our support team and I hope we can come to a solution which would fit you best. If you have any additional feedback, as well as any questions or concerns, be sure to reach out to us at [email protected], we'd love to hear from you! - Vita & Zana
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