For love For Dogs review for Printful: Print on Demand
Sept. 23, 2019
I have some designs, but every time I try to re-used an old design with a new color, I need to re-create the design completely from scratch and they never are exactly the same. The customer chat support are of not help either. The chat person "Liva B." excuse was "This is how our system works.."
Hi, thank you for your review, we really appreciate it! I'm sorry to hear that you have encountered some difficulties with our platform. Currently, when adding a new variant to an existing product, the design would also have to be re-uploaded. This is in case a user would like to use a different design for different product variants, however, of course, the same design, as on the other variants, can be used as well. I can understand how this process may not be completely comfortable when adding new variants to existing items. I have forwarded your feedback to our team for further consideration on improvements for this feature. We highly appreciate your feedback and if there's anything else you'd like to share about your time with us, be sure to contact us at [email protected]. - Zana
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