Run Waleed Run review for Printful: Print on Demand
Oct. 22, 2019
The Printful app is very user-friendly, it's easy to create new products and very easy to sync these products with the Shopify store. The customer support team on the other hand is why I'm giving this app a 1 star. I was excited to us Printful for my dropshipping business. After ordering my first customized product and paying extra for shipping to get it quickly, I realized how unreliable this service is. DHL is claiming that they never got the package from Printful and Printful is claiming that DHL lost the package. It's been 21 days since the order was shipped and Printful in now asking me if I want to re-order or get a refund. There are other Print on Demand services in the Shopify app store other than Printful worth checking out.
Hi, thank you for your review! We appreciate hearing from you! We're very sorry to hear that there was an issue with the delivery of your order. Your order was handed off to DHL so that they can deliver the package, however, it appears that the package wasn't scanned at first, so no additional tracking details were available on their tracking page. Although we trust the carriers we work with that they will deliver the packages in a timely and safe manner, unfortunately, on rare occasions, delivery delays can occur due to unpredictable circumstances. In case you notice that an order hasn't been delivered and it is past the estimated delivery date, you can definitely let us know so we can take a closer look at the situation and help resolve it. We see our team was able to offer a remedy for the situation. Hopefully, there are no further orders that encounter a delivery delay and you receive them with no issues. If you have any questions or feedback regarding this order, surely let us know by sending a message to [email protected].
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