MADMANFIRE review for Printful: Print on Demand

2 / 5

Oct. 29, 2019

used to loved the app, but now they added 10$ for worldwide shipping. So - one t-shirt costs like 12$, which make it 22$ for every person that is not from USA/EUROPE/CANADA. i used to sell shirts at 20$. now i have to change ALL OF MY PRODUCTS PRICES 10$ shipping worldwide is a lot for a t-shirt. A LOT i lost money because of that. have never received a mail or a phone call about it. but what can i do? all of my products are based on Printful.

Using app

2 months

Total reviews

1

Average rating

2.0

Developer Reply

Hi, thank you for your review! Thank you for your feedback and input on the recent shipping changes, we definitely appreciate it! We want to decrease the number of lost shipments and provide transparency regarding shipping costs. The shipping costs provided by our carriers were higher than what we charged our users, we weren't profiting off of shipping costs. These changes are part of our strategy of making shipping costs more transparent and easier to understand for our users. The No Rush and Economy shipping methods (which are now discontinued) often were assigned a carrier service that didn't provide full tracking information and packages were more likely to get lost during transit and we recognize that this is not a pleasant situation when this does happen. Now our customers will be able to track their package until it reaches its destination. Working with fewer services also means that we provide them with more shipments and can negotiate better deals in the future to bring the prices lower. Additionally, the majority of our flat rates are now cheaper than previously, but some costs may be higher than what you were used to. We notified all of our users about the shipping changes via email, we recommend checking your spam/promotions folder in your inbox to see if our message may be located there. If you have any questions about the changes or additional feedback, be sure to let us know at [email protected]. We certainly appreciate your feedback on any updates we make. - Zana

Printful: Print on Demand for Shopify
Printful: Print on Demand
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Sell custom print-on-demand items on your store | Printful

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