The Witch’s Familiar review for Printful: Print on Demand
Nov. 1, 2019
Be careful. The products in Printful will also load EVERYTHING from your store into their application. So when you go back in, you will see other items from other suppliers. The advice I was given from Printful was to either 'ignore' or "Delete" them from your Printful account. This advice was ill-advised, because if you 'Delete' it from the Printful account IT WILL ALSO DELETE IT FROM YOUR STORE. I lost everything but my Printful designs. As I don't wish to double handle my products, I'm deleting the app entirely and using another Printer instead - the other printers app doesn't seem to have this issue. Shame, because I was very happy with Printful. But this is just too much. ----------------------------------------------------------- Crazy easy to use. I'm a complete amateur and yet I've got all my stuff up and on my store in less than a day. Support staff are also prompt and knowledgeable.
Hi there, thank you for your review! We're very sorry to hear that your experience with our app has been negative, but we hope that we can turn it around! When you connect your Shopify store with Printful and if you have products in your Shopify store already, these listings will import into Printful as well, though they won't be automatically synced. In case the products aren't supposed to be fulfilled by Printful, you can choose to set them to "ignore" so that our system simply ignores these items when an order is placed for them in your store (orders won't import if the item is ignored). Another option is to "delete" these products, but this is only suggested if you want these items completely removed from Printful and your Shopify storefront, because they will be deleted from both platforms. When deleting the product in Printful, a pop-up will appear asking you to confirm the deletion process and that you understand that the item will be removed from Shopify as well. We have located your interaction with our customer service team where you inquired about this process and more information could have been relayed to you about it so that you can make a decision based on complete information about the function. We will follow-up with you via email about this! - Zana
Sell custom print-on-demand items on your store | Printful