Peach Moon Boutique review for Printful: Print on Demand
March 17, 2020
Terrible. I just made a sample order and the estimated shipping time they gave me was completely different after I checked out. Then I messaged someone about the issue and was told " I see, thanks for reaching out. Have a great day." Very rude and smartass employee. Terrible customer service and I will never order refer or order from them again. Shipping times are not what they claim to be!
Thank you for your review, we appreciate you sharing your experience! We're truly sorry to see that it has not been positive thus far, but look forward to improving it in the future. The main issue you mention is related to the differences in fulfillment vs shipping times. Our fulfillment time is 2-7 business days, you can see what goes into fulfillment time here: https://www.printful.com/faq/shipping-packaging-fulfillment/6-how-long-does-it-take-for-my-order-to-be-processed- However shipping time estimates fully depend on the shipping rate you select upon checkout. You can see more on this here: https://www.printful.com/shipping We also wanted to thank you for bringing your concerns with the quality of our support team to our attention. We will be reviewing our correspondence, to see how we could improve and truly offer the best customer support in the industry! - Vita
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