Lavender Road review for Printful: Print on Demand
March 31, 2020
The website is not user friendly at all. When I get to the step where I am putting a design on a shirt it is not practical or simple in any way mostly because I cannot enlarge the page. Even getting to that point is difficult to navigate. I asked about that as well as how to find which products are made in the USA. I only ever received responses with links that were not helpful as an aswer to questions like "when I filter made in USA only two women's tshirts show up. Is that really all that is available?" Their answer was the same as when I asked the general question of if they carry products made in the USA. I then responded I was not willing to work with a company that uses robots to reply. The responded with : "We are sorry you feel that way, have a great day!" Anyone who says they have great ustomer service i completely disagree with. I already deleted this horrible app.
Thank you for your review. We're sorry to hear that your experience with us has started off on a bad note, but hope we can improve it moving forward. To clear things up - our chat agents are not robots, but real people. We're truly sorry that there has been a miscommunication of such a nature, but appreciate your feedback on this, as it helps us improve the services we offer. We'll reach out to you directly, to see if we can work things out! :) - Vita
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