Rakked Energy review for Printful: Print on Demand
April 17, 2020
The installation and integration with Shopify is easy and without any problems. However, the waiting times for fulfillment and shipping is WAY too long (5- 7 working days for fulfillment and another 6 days for delivery) you can forget the 2-4 days for fulfillment as it seems the maximum is the norm. If you sell in Germany after a week of waiting the customer will most likely cancel the order and request a refund as he /she would perceive your shop as a fraud, will not buy in your store again and will leave a negative feedback. German customers will simply not accept to wait 2 weeks for their product to be delivered. Add to that public holidays and you can end up with almost 3 weeks of delivery times. That's a no-no in Germany.
Hi, thank you for your review, we really appreciate it! Our fulfillment timeframe is 2-7 business days for apparel items and 2-5 business days for non-apparel products. Although we'll definitely try to fulfill your orders as soon as possible, we ask to consider the full fulfillment timeframe when submitting an order. Of course, we are working toward faster fulfillment as we understand that it is important to receive products in a timely manner. The delivery time will depend on the delivery option you select. Additionally, we ask to take into account the current situation with Covid-19 (see our FAQ here: https://www.printful.com/covid-19), as some delays in fulfillment (depending on the product and fulfillment location) and delivery are expected currently. We hope for your understanding during this time and we hope to return to faster fulfillment and delivery times very soon! If you have questions concerns about an order (its fulfillment or delivery), definitely let us know at [email protected], so we can take a closer look at the status of it! - Zana
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