PopHeavy Shop review for Printful: Print on Demand
May 19, 2020
Shopify lets its customers down by suggesting we use PRINTFUL. DON'T EVEN THINK ABOUT USING PRINTFUL. EVER. Printful are using COVID delays as an excuse for their total disrgeard for their customers combined with thier inability to run a business. The simplest of my products are now 6 weeks and waiting without so much as moving from the post office in Lativia Mexico. All my emails over the many past weeks have been completely ignored Chat consultants just lie. I have a written confirmation by the most recent chat saying I will hear back from management in 24 hrs guranteed. Well that was a week ago. As I type this I am 47th on hold in the chat room and I know I will be ignored once again. Printful, you are single handedly ruining any attempt at small business and you are profiting while doing it. It's totally shameful. You should be shut down. Total Scam. I gurantee I wont hear back, and if i do it will be a pathetic excuse to do with COVID delats. Perfect scapegoat.
Hi, thank you for your review! We're sorry to hear your experience with us has not been great, but I hope we can improve it moving forward! I understand that encountering delays is not pleasant at any time, however, please note that the Covid-19 pandemic is affecting various industries, including the shipping industry. Carriers aren't currently able to guarantee fast delivery as it is affected by border closures and limited cargo travel in general. Unfortunately, this is not something that we can affect, but we hope that the delivery times return to normal soon. I also wanted to clarify about our fulfillment locations. It seems that our team member made a typo when chatting with you. Our fulfillment facilities are located in Latvia, the USA, and Mexico too. When the order is being fulfilled, you will be able to see at which location the order is being fulfilled by opening the order in your Printful dashboard, the location of the package after it is shipped out can be seen in the tracking link that is provided with every shipment. I am sorry to hear that there have been some issues with receiving responses from our customer service team. Our response times are slightly slower at the moment due to the influx of messages, but we would still get back to your inquiries as soon as possible. I have sent you a follow-up via email to provide more information about the delivery delays and gain more details about your experience with our customer service. - Zana
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