NXN review for Printful: Print on Demand
May 20, 2020
One of my customers sent pictures of the shirt they received with STAINS. During the COVID-19 pandemic you would think they would go the extra mile to make sure their products are SAFE for consumers. Really sad because I never had any issues with them in the past.
Hi, thank you for your review! We're very sorry that there was a quality issue with the received item! Items arriving with stains is certainly not up to our quality standards and should not be an expected condition of the product. The product should not have passed through our quality check in this condition and we sincerely apologize this occurred. I see our team has assisted with a resolution for this error and we really thank you for reporting this situation to us. I'm sure that future items will arrive in great condition, but in case you have any questions or concerns about the product quality or anything else, please let us know at [email protected] anytime! - Zana
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