Albanian ink review for Printful: Print on Demand
June 1, 2020
I was excited about this store and the great reviews but can't tell you how many things have gone wrong and how unprofessional customer service has been. I built this store from the ground up and within 2 months we got a ton of orders only to be faced with up to 2 months of wait for some customers. I've had merch ordered for 2 weeks only to be faced with "this item is out of stock" How do you go to your client and tell them that the item they ordered 2 weeks ago has not only left the store but it's not even available. I have over 118 products and over 2000 variations which will mean lots of work to go to another store otherwise I would've taken my business elsewhere. I am really hoping that these delays are direct result of COVID-19 because if this continues after is not really a way to do business. At the same time other businessees are operating normal and our customers are getting pissed at us so we really hope that this situation will improve.
Hi, thank you for your review, we appreciate it! We're sorry to hear your time with us hasn't been the most pleasant, but I do hope we can improve it moving forward! Due to the situation with Covid-19 and an unexpectedly increased order volume at this time of year, our fulfillment times have become longer and we are sorry about this. We are working diligently to fulfill all orders as fast as we can, but production delays are currently expected. We recommend referring to our Covid-19 updates page for up-to-date information on our production times as well as related information: https://www.printful.com/covid-19. As for items being out of stock, we definitely notify our users as soon as possible in case a product is temporarily out of stock at our suppliers. Unfortunately, rarely, a product may go out of stock somewhat suddenly, but we would let you know in case this happens and mark the variant as out of stock in your store accordingly. I would like to know more about your experience with this a little more, so I will follow-up with you directly as well. We understand that longer fulfillment times may not be ideal for some of our users and we are working hard to fulfill all orders to continue providing our services to our users. I hope we can return to our normal production times very soon. - Zana
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