Lettuce Save The Animals review for Printful: Print on Demand
June 2, 2020
I started my store on March 10. The shipping window at that time was about 10-14 days. I was a little weary because that's borderline too long for customer's waiting to receive their paid for products. This was pre-corona. Now in June I am experiencing 30+ days wait times. I reach out to customer support and they keep giving me the robot response and blames it on Covid-19. But you can only blame so much on this virus. Regardless I cannot afford to lose customer's or my great reputation because it's taking Printful longer than one month to fulfill my orders, not ship but fulfill. I'm strongly considering using a different platform. I DO NOT RECOMMEND!
Hi, thank you for your review, we really appreciate it! I'm sorry to hear that your experience with us has not been the most positive! I do hope we can improve it moving forward! Due to the situation with Covid-19, we are still feeling the impacts on our production times due to state restrictions at some of our facilities as well as the unexpectedly high order volume at this time of year. All of our teams are working hard, but fulfillment delays are expected for the time being while we catch up. We recommend following our Covid-19 updates page for up-to-date information on the current fulfillment timeframes for all product categories: https://www.printful.com/covid-19 (the estimated timeframes are subject to change). With hiring more production staff and purchasing more equipment to help us scale up, we hope to see the fulfillment times improve soon. We understand that the longer fulfillment times may not be ideal for some of our users, but we are doing our best to fulfill all orders as quickly as we can and to continue providing our services given the circumstances. We certainly appreciate your feedback on the current events and we hope to see the situation normalize soon. If there's anything we can help with, be sure to let us know at [email protected] anytime! - Zana
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