American Morale Operation review for Printful: Print on Demand
June 4, 2020
The wait times have just become horrible. It has made me look extremely bad as a seller and lost clients. I've had to respond to so many messages and some not pleasant from some clients or now former clients. I understand the virus delay but a month plus is just absurd. I have another company on my site that does the same drop ship for me. They have been shipping on a normal time frame since it all + their pricing on tees is way lower then printful allowing you to actually make something, and their shipping is way lower. That itself is another dowside of printful is their shipping prices are off and cost our clients if not yourself the little but of leftover their is to make. Only reason I haven't made the full switch is which i will give credit to printful is their platform is a bit superior and they offer sleeve printing. Although at this point I may just have to pull the plug on printful it is just ridiculous. I would prefer to stay on if they could get back to pre rona status, but if this goes on another month i'm done. I can no longer stay on and continue to damage our image over this massive issue by printful. At this point I should just go to a local ship and print on demand that way. Way to many orders waiting in que not even in the printing stage, and it's not like this is a shipping issue. This is a massive fulfillment issue right now.
Hi there, thank you for your review, we really appreciate it! We are sorry to hear that the fulfillment delays are creating a negative experience for you, but I hope we can improve it moving forward! I want to assure you that we are working as fast as we can to fulfill all orders and we understand the importance of timely fulfillment and delivery. Given the unusual circumstances we are enduring with Covid-19, some of our fulfillment facilities were operating at limited capacity with fulfillment teams working on a voluntary basis and due to an increase in order volume, fulfillment delays can still be expected for the time being. We hope to return to our regular fulfillment times soon as we are hiring more production staff and upscaling our fulfillment equipment. We are still providing our current estimated fulfillment timeframes on this page https://www.printful.com/covid-19 (the estimates are subject to change). Regarding our prices - we thank you for your feedback on this and we'll take it into account! We do review the costs of our products, shipping, as well as other services regularly and lower them whenever possible. Our product prices help cover various features on our site and the free integrations we offer, but we also understand the importance of customer-friendly and affordable pricing and try to find ways how to make our products more cost-effective. These are difficult times many businesses and industries are going through and we are doing the best we can to fulfill your orders as quickly as possible to continue providing our services to our users. We recognize that longer fulfillment times may not be ideal for some users, but we are doing our best to catch up with the order volume and normalize the situation. If you have any further questions or concerns, please don't hesitate to contact us at [email protected] anytime! - Zana
Sell custom print-on-demand items on your store | Printful